H2O Salon and Spa
Metairie, LA 70005
Phone: (504) 835-4377
Fax: (504) 828-8532
04/07/2008 Posted by justsomecustomer
I have visited H2O on Metairie Road off and on for 20 years. I cannot say service is always 100% perfect but overall I usually have good experiences when I go there. The salon is usually busy. It's a popular well-reputed salon. Clients seeking a more intimate atmosphere should go elsewhere. Sometimes appointments run late. It happens. I have always found the staff pleasant and helpful. I did have one "bad haircut" which prompted me to stop visiting for a while but overall I've gotten courteous and professional service. I think products and services probably are overpriced but that's to be expected in Old Metairie. I also feel there is a certain degree of product-pushing but it's easy enough to decline the products if one doesn't want them. H2O has competent attentive stylists who actually 1) listen to their clients during the consultation phase and 2) attempt to fulfill the parameters discussed during consult. In post-Katrina New Orleans/Metairie area, this is less common than it should be among the stylist/salon community. An H2O stylist just corrected an appalling chop job done to my hair at another salon. During the consult I felt the stylist was sensitive to my distress and honest about the limitations of what she could do to "tweak" the cut into better shape. I felt I was treated fairly and the new cut does look better and will grow out looking better. I can't say much about the owners of the salon or whether they ill-treat their employees. I do know that many of their staff members have been with H2O since it opened. I've mainly visited H2O for haircut and styling. I've also gone to the spa for brow shaping and eyelash tint. I have never had a poor experience and was always pleased with how I looked afterward. Overall, a very nice place.
Pros: COMPETENT AND ATTENTIVE STYLISTS, Good service, pleasant atmosphere and staff
Cons: The salon is a large place and a bit busy, less product pushing would be nice
Write a review and share your thoughts with others
