Pit Stop Automotive Repair

03/19/2008 Posted by meg17

Pit Stop Automotive is by far the best automotive shop I have ever done business with. After being stranded on Interstate 10 my car was towed to Pit Stop. I had to have my idle motor replaced and my car was repaired the same day. The catch is I had just had my idle motor replaced at another shop earlier that week. I spoke with the owner of Pit Stop about my dilemma and he confirmed that my idle motor was never replaced, He replaced the idle motor for me and the cost was considerably less than the other shop. I was fully refunded from the previous shop and I now only take my car to Pit Stop. Thanks Pit Stop and keep up the good work!

Pros: Polite, professional, takes pride in work

02/10/2008 Posted by JNT1

I'm new in town and upon finding that I needed my car looked at asap, a friend told me that they had seen Pit Automotive - it was on their way to work. Not knowing any alternatives and because this was close, I took the car in. The problem was obvious, so discovering it wasn't the problem. Fixing it was another story. I was told the work would take 24 hours and after agreeing to a price I headed home. (I later discovered that the price was 3-4 times what it should have been but I really needed the car fixed so I let it go.) The next day I got a call saying that in order to do the repair they were going to have to move some other parts which would cause a lot of damage and, needless to say, a much higher bill. At this point I became suspicious and called my old mechanic who told me that it's completely unnecessary to move any other parts and that the job never takes more than a couple hours - even in old, beat-up cars. When I called Pit Automotive to check the status and make sure they weren't moving anything unnecessarily, I spoke to someone else who's response was "We never move that!" At this point he questioned the mechanic working on the car who shouted back "of course we're not!" It was obvious that the owner (who I spoke with originally), had tried to scam me. A WEEK later, and with a much lighter wallet, I got my car back - and now the engine light's on. (It hadn't been on when I took it in.) My recommendation? STAY AWAY.

Pros: Polite (so much so you don't immediately realize they're ripping you off)

Cons: Bad repairs, made up problems and inflated prices

01/03/2008 Posted by jujubee11111

BEWARE YOU WILL GET THE SHAFT. I BROUGHT MY CAR HERE BECAUSE IT WAS RUNNING BAD, AND THE LIGHT WAS ON. THEY TOLD ME I NEEDED TO CHANGE MY SPARK PLUGS AND SOME COILS. NOT TO MENTION WORK THAT DIDNT NEED TO BE DONE THAT I DECLINED. ANYWAYS 8 PLUGS AND 8 COILS@ $129.95 EACH MY CAR WAS FIXED OR SO I THOUGHT. THE VERY NEXT DAY MY CAR WAS DOING THE SAME THING AND THE LIGHT WAS ON. I BROUGHT IT BACK, AND IT SAT THERE FOR A WEEK WITH NO WORD.THEN TOLD ME I NEEDED A COMPUTER. AT WITS END, I HAD IT TOWED TO ANOTHER SHOP. WHAT IT REALLY NEEDED: FIFTY CENTS WORTH OF COPPER WIRE AND 25 BUCKS TO PUT IT IN. OTHERWISE, I'M SATISFIED, AND LOCATED ONLY 1 BLOCK FROM COOPER PROJECTS WHERE YOU CAN GET BEAT, RAPED,KILLED AND ROBBED . OR AT THE VERY LEAST YOUR CAR STOLEN. OH, I ALSO HAVE A CARD FOR A FREE OIL CHANGE. I GUESS THATS THE LUBE FOR THE SHAFT I RECIEVED. THANX PIT STOP

Pros: FREE OIL CHANGE

Cons: I WOULDNT LET THEM CHANGE MY OIL

10/23/2007 Posted by neworleanstrans

The ratings about their service are misleading. I had my car sent to this place for what should have been minor repair and they charged me over 200 on services that I did NOT approve (and would have never approved because they were not needed!). Then they lied to me and said that it was approved by me. However, they have no signature of consent - at all. Furthermore, they said that there were more repairs that need to be done to my car. Apparently, these are urgent repairs though everything it working fine... Again, these people will scam you. And will do anything to make a buck. I would not recommend this place to anyone. They are not honest about their services and they will take advantage of you. They are polite, but their customer service is poor in terms of honesty and integrity. Find people you can trust!

Pros: "Polite" staff

Cons: Do repairs you don't need and charge you without your consent!

1 out of 1 people found this review helpful

06/26/2007 Posted by cweinstock

My daughter is a student at Tulane, and when her car died, there was little I could do to help her from Pennsylvania. Fortunately, I found this website, and based on the positive reviews, I contacted Pit Stop. I was impressed that the owner of the business answered the phone personally, and he assured me that they could help me. They repaired the car the same day, after clearly explaining the problem and giving me a reasonable estimate. I couldn't be happier, and will certainly use them again. Thank you so much Shawn!

Pros: Excellent customer service!

Cons: None

0 out of 2 people found this review helpful

02/22/2007 Posted by maddiecake

I've never experienced a mechanical shop as quick and efficient as Pit Stop. The owner is a straight forward honest guy who cares about all of his customers, and knows how to run a business. Before Pit Stop was recommended to me, my vehicle had been broken down, due to a cracked head gasket, for more than half of a year and placed in and out of four different shops with no progress being made. Each one of the four mechanics told me i either needed a brand new engine or my car wasn't worth fixing. Since no other shops had enough man power to fix my car and were all trying to financialy screw me, i decided to call pit stop. The owner answered my call before the second ring and immediately got the ball rolling with my car. Pit Stop's mechanics only told me what was really wrong with my car, and had it completely fixed for me in LESS than five days. I highly recommend Pit Stop to anyone and everyone. All of the employes at pit stop automotive dont just work to meet customer expectations; they work to ecceed way beyound them. Out of all the mechanics i've ever dealt with, the Pit Stop in my opinion along with what it appears to be several others from reading all of the highly spoken reviews) makes them the number one mechanic shop.

Pros: Awsome. Nothing else can compair

Cons: There is absolutely nothing negative concerning the Pit Stop that i can find.

0 out of 1 people found this review helpful

01/30/2007 Posted by kmprops

My trucks are fixed right the first time. Never have a problem with the service or time frames of the repairs. I dont ask questions. I have never had a reason to doubt what I was told needed to be repaired. Because I always walk out smiling. I am glad I finally found a shop that takes care of the problem the first time. I do not have time to bring my vehicles back and forth time is money. They are very professional and experienced in what they do. I reccomend this shop to anyone. You will see why I speak so highly of the shop. I have recomended several people to this shop and have never had 1 compaint.

Pros: service

Cons: none

0 out of 1 people found this review helpful

01/30/2007 Posted by audryrosa

My family and I bring all of our mechanical problems there and I am always pleased with the great price and turn around time. I would and have recommended Pit Stop to anyone that needs work on there car. Shawn and his team are very professional and they do a wonderful job.

Pros: Service

Cons: none

0 out of 1 people found this review helpful

12/26/2006 Posted by hanhphi

We recently had our vehicles serviced at Pit Stop Automotive and we are very satisfied with the professional service staffs there. We would highly recommend this auto repair facility to anyone with any mechanical or elctrical repair. Oh we forget to mention, they also have warranties and towing service. Hanh Phi

Pros: Repair was promised on time

Cons: N/A

0 out of 1 people found this review helpful

11/19/2006 Posted by sherimichelleb

I was told by Firestone that myy tires were dry rotted and needed to be replaced so I got their quote and felt it was a bit high; then I called Pit Stop....not only did he beat their price but my tires were ordered right then, arrived a few hours later, and were placed the SAME DAY! My wait time was minimal and I left with peace of mind! Hats off to the Pit Stop team.

Pros: Clean waiting area, Fast service, High quality parts/material

0 out of 1 people found this review helpful