03/31/08

Nothing Special, Parking Failure

by blurped

This hotel was extremely poorly managed. Beware of anything they tell you-especially in regards to parking. The 'hotel valet' is actually an outside valet service that takes your car to an undisclosed off-site lot. These valets may or (more likely) may not be available at any time, so you'll often be stuck without any way to get your car. The prices are also different than we were quoted over both the phone and on their website.

The other parking option you have is (a) the street, or (b) the Hotel Sonesta parking garage across the street, which is $38/day. In that case, you get to lug your luggage up the parking garage ramps and across the street without any carrier.

The room was clean and the bed was amazing, but the elevators are ancient and an accident waiting to happen.

When we called the manager to cancel our last nights reservation, he refused to fully refund us even though we notified them more than 24 hours in advance.

The breakfast is nothing like described. It is muffins and coffee only. The dining room is furniture storage, and the concierge is useless.

upon checkout we stood behind a line of 6 other couples who all complained about the exact same issues. BEWARE!

• Pros: Good Location, Comfortable Bed
• Cons: Parking disaster, poor breakfast, bad customer service

01/14/05

Cozy Getaway

by voodoo doll

A little haven in the French Quarter. A quaint European style hotel. Staff was friendly and helpful