Quick and Expert Service. My heating system QUIT on the coldest day of the year. A freeze was predicted for the night. I called Boyd because they had done AC work for us back in the 90's when we first moved to Slidell. I was surprised when I was told Bryan would be out to check the unit in about an hour! Sure enough at 1:30PM he arrived and after about 10 minutes in the attic told us it was the circuit board. He was able to get a replacement and install it within the hour. Bryan was very knowledgeable and a real super nice guy. By 3:00PM my home was toasty WARM again!
Thank you for Excellent Service and Professionalism. I just want to Thank everyone at Boyd Mechanical for the excellent service and professionalism. When I called to fix a leaky pipe, Stephanie was so helpful and friendly on the phone. The plumber, Tony C. went above and beyond with his excellent work, friendly service, and helpfulness. He took his time to speak to my home warranty company to explain the details of the leak so that they could determine if it was covered. I will be recommending this company to all of my friends and family.
Wish I had never called them in the first place!.
I first contacted Boyd Mechanical yesterday (May 10th, 2008) concerning my AC unit not working. The temperature in our home had shot up to over 90F in a matter of hours and one of my dogs had suffered a heat stroke due to the extreme heat (English Bulldogs are very susceptible to heat).
I found your add in the yellow pages and liked that the add stated in most cases systems are repaired within 6 hours from the time called... I had an emergency on my hands and prompt service was necessary. I spoke with one of your reps named Stephanie. I explained what had happened and the urgency of the situation (I run an English Bulldog rescue and had 3 in the heat. 1 had a very close call!). Stephanie told me they couldn't get anyone here that night but would have someone out Sunday morning.
I called Stephanie on Sunday morning to get an approx time on when to expect the repair man. She told me the guy usually called in around 10am and to expect him at the house between 12-2pm. I ask her to call me once confirmed so that I would know for certain he was coming.
She never called.
At 3:30 I FINALLY received a call from her telling me the repair man was running late (keep in mind he was supposed to be here between 12-2pm!) Thankfully after not receiving her confirmation call I had already called another company who were decent enough to show up at the exact time promised.
I hope you've heard the saying a happy customer will most likely refer your company to friends and family but an unhappy customer will tell the world. I fully intend to tell as many people about the shoddy service I received without your company even stepping on my property.
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