Crescent Bank & Trust

such a hassle and empty promises. They harass me and call if the payment is even a day late..they called up to 6 times in a row. I got a few months behind due to loss of job and they repoed my car 4 days before i got money to pay everything and i didnt receive a notice in the mail about it until a week later. They screwed me out of money for storage by ignoring my calls friday when i was trying to get the car. made me pay for the weekend. monday she wont return my call or answer and i keep getting hung up on. They need to treat their customers better. THEY DONT ANSWER PHONES AND THEIR CUSTOMER SERVICE IS BULLSH*T!…

Incredibly frustrating employees. I have had my car loan with Crescent Bank since June, 2010. I got a call from a woman in January 2012 telling me that my payment was not received. I checked my bank account and called her back to tell her that the check had cleared.. I have never been late on a payment and I even document the date that I mail my payments. She wasn't able to explain what happened, but assured me that everything was okay with my account. Of course, she didn't apologize.

On March 13, 2012 I had a message on my phone from a guy named Victor. I called back and got a lady that informed me that my March payment has not been received. Same as January, the check had already cleared my bank. So, then she said that it was actually February that was missing. Knowing that this check had cleared as well, I asked to speak to her supervisor. She transferred me to "my account rep" who was unable to help me so I talked to another lady that told me that I wasn't late on my payments at all, but my payments are being applied to "misc charges" that I owe. I asked her what these charges are and she couldn't tell me. I asked to speak to her supervisor and she put me on hold for 10 minutes before the call was disconnected. When I called back, I got another lady who was unbelievably rude! She told me that they mailed a letter to me about my misc charges and when I told her that I had not received anything in the mail from them and I need to know what these charges are, again asked to speak to a supervisor, but she went on to tell me that it isn't her fault that I didn't answer calls from them or open my mail. I asked her for the dates that they had attempted to call me and the date that this supposed letter was mailed and she told me that I was being rude and hung up on me.

I am very concerned that this company is shady and I am waiting on my attorney to call me back to tell me where to do from here.…

I hate this bank. I am so confused, I asked these people eight months ago how much did I owe on my car and they told me 5,400. Please tell me why eight months later I ask the same question and they tell me 5,379. I dont understand.......?????? These people are total rip offs! They are rude!!! The only one that I will deal with is Candace Ayers in the VA office she is very nice and respectable! 5 stars to you Candace!!!!!!!…

Crescent Bank- Manager's. I agree the same happened to me. I got behind 1 payment and tried to get the mto add it to the back of the loan, they informed me they could not do that. I got behind again and tried to call and set up payment arrangements with my rep a lady grabs the phone and starts telling me how she is the manager and she does not care what the gentleman told me that we had no deal, that either I pay my payments by 5 or she was taking my car. I was only asking for another week to make 3 payments not just 1. She told me NO. I put her on hold to try to borrow the money because she said I only had til 5 o'clock to make my payment and it did not matter that I could make a payment in another week. Then on hold she gave me back to the original guy and he asked if I was still on for the payment arrangement he and I agreeed too. I started crying and said no, she wanted today or not at all. Very unprofessional, disresepctful and does not know how to treat customers. I have sealt a lot with people from LA and never been treated so badly in all my life. I would recommend Lendmark Financial or some other bank options before ever dealing with this company again. SORRY, SORRY Customer service in my opinion.…