Urban Earth Design Studios

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Dorothy1105

Joined 2 years ago

New Orleans Floral Arrangement Received.. Was vacationing in New Orleans last week & my out of state friends ordered an arrangement for me. It was the most beautiful floral/Mardi Gras arrangement I have ever seen. Although it was a few hours late in delivery, it was well worth receiving. Thank you very much.

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First Response Training

Joined 3 years ago

APOLOGY RECEIVED FROM MERCHANT. RETAILER CAN NOT BE RELIED ON TO FOLLOW THE CUSTOMERS ARRANGEMENTS

First Response Training Services, LLC

CONTACTED AMBER WITH URBAN EARTH TO ORDER FUNEREAL ARRANGEMENT FOR SATURDAY MORNING - PLACED ORDER FOR SATURDAY MORNING SERVICE AT FUNEREAL HOME - " RECEIVED RETURN CALL FROM AMBER STATING SHE WAS ADVISED SERVICE ARRANGEMENTS WERE NOT FINALIZED AT THE FUNEREAL HOME - I CONTACTED THE FAMILY AND WAS ADVISED THAT ARRANGEMENTS FOR SERVICE WAS FINAL FOR SATURDAY MORNING - I RECONTACTED URBAN EARTH AND ADVISED THEM TO DELIVER FLOWER ARRANGEMENT AS ORDERED - " URBAN EARTH AGREED TO DELIVERY SATURDAY MORNING AND IF ANY PROBLEM UPON DELIVERY WOULD CONTACT ME " -- NEVER RECEIVED ANY CONTACT -- FAMILY CALLS ME SATURDAY AND ADVISES NO FLOWER DELIVERY FROM URBAN EARTH -- JUST CONTACTED AMBER @ URBAN EARTH - AMBER STATED SHE WENT OUT LAST NIGHT " ORDER IN COOLER " AND SORRY FOR MIX UP - MY SON AND MY FAMILY EXTREMELY UPSET FOR NO FLOWERS FROM US AT GRANDMOTHERS SERVICE & WAKE - URBAN EARTH TRYING TO FIX MISTAKE BY DELIVERING TO FAMILY AT THEIR HOME IN MISSISSIPPI.

December 11, 2010 by First Response Training Services, LLC in Mount Hermon, LA

MERCHANT MADE THE FUNEREAL DELIVERY TO THE FAMILY ON SUNDAY AT THEIR HOME. THE MANAGER CALLED AND APOLOGIZED ON TUESDAY FOR THE DELIVERY NOT BEING MADE TO THE FUNEREAL HOME AND GAVE US A COMPLETE REFUND. - DOESN'T MAKE THE EXPERIENCE ANY BETTER BUT IT DOES SHOW MERCHANT CARES ABOUT ITS CUSTOMERS AND IS NOT AFRAID TO ADMITTING MISTAKE ON THEIR SIDE. - WE WILL TRY THEM AGAIN IN THE FUTURE. - THANK YOU URBAN EARTH FOR CARING - SINCERELY KIM

December 16, 2010 by First Response Training Services, LLC in Mount Hermon, LA

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Specializes in floral decor for weddings, parties and event atmosphere. Arrangements incorporate fruits, feathers and exotic accents; lighting, candles, props.