12/23/08

NO NO NO! Mediocre food, horrible service, high prices‎

by alee1345

My boyfriend who lived in the French Quarters for many years in the 90s raved about Brennan's and in December 08 we finally made a visit to New Orleans. We were excited to revisit many of his old favorites and they were all excellent EXCEPT Brennan's. We were seated relatively quickly, and that is where the positive experience ended. Our waiter, Alex, was too lazy to stop by every table to go over the specials, so he screamed them out...hitting 4 tables at a time. After we placed our orders, food arrived painfully slow. My seafood gumbo was warm, in a temperature perfect for bacterias to multiply and grow. We were ignored most of the meal, and when I asked Alex to check on our orders, he became defensive and said it was not his fault. I told him that I knew it was not his fault, but please check on our orders. Food was OK, I had a much better meal down the street at the Nepolean House and that cost a whole lot less. I heard that since the hurricane, good help has been hard to find, hence these yahoos who under normal circumstances should not be in a customer service role end up interacting with clients.

I would stay away from Brennan's until service improves. The prices are high and shame on them for having such poor service!

• Pros: nice location
• Cons: mediocre food, extremely poor service

07/24/08

Bad night at Brennan's

by jwb275

My wife and i just return from a trip through the South. We spent five days in New Orleans. The last night my wife wanted to go to Brennan's. I will Never Go There Again. We were seated in an alley type room the was the runway between the kitchen and a room with a large party and the wait staff traffic made it seem as if we were on the interstate. This dispite the fact that there was an empty room adjacent to out "street". Bad management. The food was at best good but surely not worth the money. The service was terrible. Waited fifteen minutes for the first waiter to come by. There were twelve tables in this area and about ten waiter and bus staff. Then after a rather, at best, meal, when I gave our waitress two One hundred dollar travelers check for the 135.00 bill see asked if i wanted any change. There are at least ten restuarants in the Cleveland-Akron area which are head and shoulders above Brennan"s in every way. Basically I found Brennan"s to be nothing but a tourist trap.

• Pros: food average
• Cons: service, waitress, rest to long to list

06/26/08

Horrible Service

by desijohn

Went for dinner and just not great service. Everyone acted as if they really did not want to be at work. Then to the so called prix fixe menu... What's the point if just about everything on there costs an extra $10 to $15