DO NOT USE THIS "BANK". Let me start by saying I did not want to give them any stars, but the system makes you! This is the worst WORST "Bank" I have ever had the misfortune to be financed through. They are nothing more than loan sharks! I have poor credit and had my car financed through them by the dealership. It never occurred to me that all car loans weren't the same. WELL THEY AREN'T!!! This place sends you to repo if you are 10 days late and you have to pay $150 to stop it. The worst part is you absolutely can not reach anyone there. You can call that number until your fingers bleed and will stay on hold forever. On the rare times you get a person, you will swear you are talking to Satan himself! AVOID AVOID AVOID CRESCENT BANK! PLEASE
Worst Finance Company. Crescant Bank and Trust is absolutely unprofessional. We bought a 2006 Impalla and was finance with another bank originally in 2008. Our loan was transferred to Crescant Bank a year later. We had never been late and we never had a problem with the original bank. About 7 months ago I was 3 days late on my payment and I received a phone call from one of their representative at my job. She stated that if I did not have my payment in by the next morning she was going to send someone to my house that day to collect the money. I told her not to call my job anymore and hung up the phone. The lady's name is Ms Hastings. After, I hung up with her she called back again and I told her to stop calling my job. I hung up again and she called back again, by that time I was making a call to Crescant Bank on my cell. My co-worker came to the area that I was at to tell me that I woman was on the phone telling her that she needs to speak with me because I have not paid my car payment. As my co-worker was telling me that, the lady that I was on the phone with at Crescant Bank asked me it the person was still calling. I told her yes, she stated that she will take care of the problem later but she wanted to get a post dated check for the payment before she stopped the calls (this was more crescant bull). I made the arrangement and filed a formal complaint in writing. I never received a reponse. Recently, I called to get the payout amount for my car and I was told that they could not give me that information and I asked why, they told me that I had late charges on my account. I asked her what did that have to do with me getting the payout balance for my car. She stated that they do not give out that information to anyone that has a outstanding balance on the loan. This company uses unfair practices, be careful and most of all do not use them as your finance company.
I HATE THIS COMPANY. I feel the same way as the above reader and am in the same situation. My care company was bought out. Their customer service is awfull and they are never open in the evenings past 4:30pm!!!! Very unprofessional.
Worst Company EVER!!!!!!!!!. This company is by far the WORST company to have a loan through. I have never been treated so bad. They have the worst customer service policy and WILL NOT work with you whatsoever. I did not originally have a loan through them, rather they strong armed my account through my previous lender WITHOUT my consent and it has been miserable ever since. All I can wish for is that I get rid of this company as soon as possible as their policy is outrageous and incredibly unaccomodating!
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