Embers Steak House

Doesn't Recommend

paisley1984

Joined 3 years ago

Incredibly rude Manager!. Our waiter was nice enough, just not very attentive. He didn't come by to check on our food or to refill our drinks.

The Red Beans and Rice were okay, though the sausage serving size was quite small.

My friend's order of steak was extremely rare and cold. She couldn't eat it, and I tried a bite and had to agree with her despite the fact I generally prefer my steak to be on the rarer side. Our waiter never came by to check on us, so she had to track down the manager.

The manager came by the table to talk to my friend who calmly explained that the steak was rarer than she had expected. He very rudely told her it wasn't rare, that the sauce just made it look very red. Before my friend had a chance to ask if he could put it back on the grill, he interrupted her and as rudely as you could imagine snapped at her, "M'am' I'm not going to argue with you, this is not rare, can I get you something else." We were all taken aback by this response by the MANAGER! At this point we just decided to leave. I had already eaten so I paid my bill and we got out of there.

Doesn't Recommend

Kirstentravels

Joined 3 years ago

Don't waste your time. We visited The Embers this weekend and I don't even know where to begin. I had eaten there years ago and it was quite good so my boyfriend and I decided to have our Saturday evening dinner there. The service was poor, we had to seat ourselves and get our own menus and it only got worse. After about the third bite of our steak I couldn't stomach another bite. I have never returned a meal but it was so full of fat and extremely rare (still cold) although I ordered medium rare. I could of dealt with the cold but not the fat. The salad was a small amount of iceberg and one small slice of tomato and our "loaded" baked potato was far from that. It was dry and lacking. It took about 15 minutes for our server to muster up enough energy to check on us. We returned the food and requested our bill and no offer of a discount was given. I found the manager and have never been so offended or humiliated in my entire life. I was told that she could tell when we ordered that we were going to ask for a discount and continued to offend us for several minutes before we could pay our bill and get out of there. I didn't think that it could be possible for the rantings of a crazy manager to put a damper on our New Orleans vacation but she succeeded.

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Contributor

Joined 10 years ago

Late-night dining and prime location lures in the Bourbon Street crowds.. In Short
Located in a historic building in the center of the French Quarter, the big draw here is a second-story balcony where patrons sip cocktails and watch the foot traffic on Bourbon Street. Another draw is its late weekend closing time. The kitchen stays open until all hours, and specializes in meat-and-potatoes dishes--hefty portions of steak and prime rib are most popular. Seasonal seafood dishes such as blackened catfish and soft-shell crabs are also available.