Kehoe Tire

09/28/11

Seven times...and counting

by Truday1 at Citysearch

I had to take my car in seven times for a straightforward repair while they awaited parts. They refused to wait for the parts to arrive and call me; instead, they made me come back each day, assuring me it would be there. After they installed the part, I had more problems than ever before. They are friendly, but I do not feel confident in their knowledge about cars. Save yourself time and money and take your business elsewhere.

08/03/11

Had car there for the same repair three times!

by disappointed customer 2 at Citysearch

I use to bring my cars to their shop for repairs and tires. Had several leaks in one car which they said they fixed but when I got home notice a few days later it still leaked. Brought it back and they charged me again saying wasn't the same leak. Again, several days later, the leak reappeared in the same area under the car. I said this is the third time, enough is enough, I didn't have three leaks and you can't be serious about charging me again. They then told me they couldn't fix it and didn't want to work on my car anymore. Went to another shop and they fixed the leak that I paid Kehoe two times to fix.

06/08/11

DISHONEST SERVICE

by cory1113 at Citysearch

I brought my car to Kehoe in January because I needed to get my battery replaced. I left the car there for a few hours, and went back expecting to have a new battery (I thought the bill would probably be around 100-125), so when I got a bill of over $400 I was a little bit shocked. The guy explained to me that I needed to cables and bolts connecting to my battery and that cost extra to replace. I told him I wish he had called and asked about replacing the cables since I only wanted a new battery, but I paid the bill and left.

Four months later in May, my car wouldn't start so I checked the battery and tried to jump the car. It still wouldn't start so I called AAA and had them come out. The mechanic said the battery was fine but the cables were corroded and needed to be tightened. I asked the mechanic why brand new battery cables would corrode so quickly after I just replaced them and he told me those were original cables and bolts with the car, and nothing but the battery had been replaced. The AAA mechanic nicely (and for free) cleaned the old cables with a brush and solvent. I showed him the bill from Kehoe, and he too was outrageous because they did not perform the work that showed up on the bill, they only replaced the battery. He told me to check the AAA website since they endorse honest car repair shops. Additionally, this month I had a separate mechanic look at the cables again (and the Kehoe bill) and he tightened the old cables for me (when my car did not start again) and told me that these cables were original with the car, and were definitely not replaced 6 months ago.

I will not be going back ever to Kehoe. I would recommend that other people do the same.

05/12/10

Honest

by Saints1985 at Citysearch

Thomas is the man! I came in with a specific car complaint that another mechanic was going to charge me 500 dollars more for parts and labor. Thomas ordered the parts, but when he checked out my car, he said I wouldn't need the replacement for a long time and hated to sell me something I didn't need. My car was acting up, but had stopped making any of the noises so I decided to wait on getting anything done since nothing specific seemed to be wrong anymore...I feel like in New Orleans just a change in weather can make your car go crazy for a day or two, so its nice to find a mechanic you can trust.

He also redid all my breaks and did a great job for way cheaper than anywhereI could find, including out of state shops.

• Pros: Honest, good price
• Cons: Takes longer than expected

03/12/10

Beware!

by tfrla at Citysearch

I came in with a sporadic oil pressure alarm at low rpm on the dashboard. They said that the oil pump should be replaced and I went along. They kept the car literally for weeks, with various excuses. During this time, after several instances of hard questioning, I became very alarmed about their abilities. Finally they said they had finished. I ultimately found out that this repair was unnecessary and didn't even address the likely cause of the problem (very minor). They caused various incidental damages to the car in the course of the job. A possibly major damage is a now present oil leak in the engine (never leaked oil before) due to an improperly made seal. (It would cost approaching $1000 to re-do properly at another shop, due to the labor intensiveness of getting at it.) Thus I lost the use of the car for a half month, spent over $1000 for an unneeded repair and the poorly done job has at least somewhat (maybe more) compromised the car. I had experienced several similarly clueless/useless service visits on minor problems with another car earlier, so I bear plenty of blame for coming back and then authorizing a major job that was not needed. These people are nice, not dishonest. They're just in over their heads. They could tell you that you need a major job when you don't and then botch it, or botch a minor job leading to major consequences. I've learned the hard way never, never to return, in spite of friendliness and convenient location if you're Uptown.

• Pros: friendly, honest
• Cons: In over their heads