Recommends

two1

Joined 6 years ago

just OK.... The manicure I got at Belladonna was simply OK, I've gotten better manicures elsewhere, on the otherhand it was better than several manicures I've gotten at less "ritzy" salons. For the price you pay for a simple manicure ($25+) you really expect great service and an excellent result, you may be a little disappointed afterwards. The staff was friendly and helpful, but the process felt slightly rushed. Luckily, I used a giftcard I was given by a friend, otherwise I would have fely like I wasted my money.

Doesn't Recommend

elated123

Joined 6 years ago

a terrible shame. A terrible shame but this is not the spa experience it once was. I have given it 2 tries hoping that the experience would improve but it never did. My 50 minute facial was actually 30 minutes. I waited on very uncomfortable seating while I waited for my technician who was very late arriving. No offer to get me water or any of the normal amenities you expect from an average spa much less one with the hype this one has received. Ownership needs to wake up or give up. There's too much competition out there to tolerate this.

Recommends

jeanann28

Joined 6 years ago

Horrible service and rushing the entire dya. Save money. Not relaxing and entirely too expensive. Please make sure when you go you are not expecting to relax. It is so crowded and there are so many people. Not recommended.

Doesn't Recommend

lruben1

Joined 7 years ago

miserable experience. Felt like a piece of cattle - constantly being herded back and forth. Manicure was poor because staff was rushed and ovewrworked. Facial was awful, brows were lopsided, also felt as if staff was rushed - not a relaxing experience at all. Also - products were outrageously overpriced. 10 - 15% more than only a few blocks away.

Recommends

genet13

Joined 7 years ago

Poor customer service. I went recently to Belladonna for a simple pedicure to preview their services before booking something a bit more extensive and I was disappointed.

My stylist did not offer me anything to drink or eat the entire time, even thoguh every other customer was offered. She was professional, but slightly curt. As to service, she did an excellent job on the maintenance, but poor polishing skills. I could have done equal or better myself. She did give me a great leg and foot massage though.

Moreover, during the pedicure she was speaking with a fellow stylist and I overheard them cursing extensively in Spanish!! Lots of people in New Orleans speak Spanish and it is unprofessional to use such language. I was just waiting for her to say something about me so I could call her out, but she wisely refrained.

Overall, I was disappointed. I did not get the "spa" experience I was looking for.

Recommends

Contributor

Joined 10 years ago

This luxurious full-service spa and store caters to the most discerning clientele.. In Short
Walking upstairs to the spa, a hush settles in the hall, and the tinkling of waterfall music emanates from the spacious and airy rooms. Recuperate, renew, pamper and preen with any choice of the long list of services, including massages, facials and nail treatments. Belladonna carries a large selection of natural and European skin- and hair-care products. It also produces a line of cosmetics that are shipped nationwide.

Recommends

inabelljar

Joined 8 years ago

Be Pampered!. Belladonna has one of the most extensive spa menus I've ever seen. All of their services are a real treat. Nice selection of high-end cosmetics and other goodies which they do tend to push. The staff can be a bit disorganized during busier times, but they are always gracious and accommodating. I know that they have taken part in charitable efforts in the past, donating a portion of service costs, etc. Glad to see they have reopened so quickly to welcome New Orleans home. Valuable contribution to local business!

Doesn't Recommend

majiramos

Joined 8 years ago

Worst Massage Service Ever!. I met my husband in New Orleans for a weekend getaway. I booked an appt for a massage and pedicure. The pedicure service was excellent and no wait. However, the massage service was awful. No one informed me where to wait for my therapist, I had to ask several people who had no clue. I waited 8min after my scheduled appt for my therapist. The therapist didn't know who she was meeting and what type of therapy requested. It was on her sheet. This took another 10min to sort out. She is claimed as the Sr. Therapist, but had no clue even with an info sheet. I requested a swedish massage, but ended up w/a soft massage, cutting short of my 50 min. I've had massages before and the service is EXCELLENT, on time and don't cheat me with time. Not worth your time and $$.

Recommends

justgorgeous

Joined 8 years ago

great massages. I've gotten several massages there, all were fantastic. If you get chilly easily, ask for an extra blanket as the air conditioning is a little strong (very common in New Orleans!).

Prices are what you'd expect, I pay $60 for a one-hour massage.

The gift shop in the front is also great.

Recommends

gogators

Joined 9 years ago

loved it. loved loved loved it... just had a mani and pedi but the atmosphere was great. We brought our girlfriend for her birthday and they treated us very well. Gave us a great place outside to relax... like a little botanical garden... NICE!