There must have been different people working back then because I was asked if I wanted water while dying on the stairmasters machine the other day. It was a bit pricy, but I'm really happy with my decision.
I'm glad I came in a took a chance for myself after reading some of these dated reviews. The club is GREAT! There IS a full time cleaning staff that is constantly going around and cleaning or restocking paper towels and cleaner. There is a full time security guard that even offered to walk us to our car when it was dark outside. I'm familiar with gym equipment, having had fitness classes in high school and college, but when I did have a question about a certain muscle group, the Manager happily helped me out and answered the questions I had.
I've been a member to a few other health clubs in other cities that I have lived in but NONE have come close to how great of a club the New Orleans Athletic Club is. They have over 40 classes that are free for all members, enough cardio and weight machines to accommodate members even during the pre and post work rushes. For someone with a budget, this club doesn't break the bank. I get what I pay for and I'm happy with that. The other members are very respectful and nice. It's easy to meet and make new friends here. All in all, there is nothing to complain about this facility. There are other gyms in New Orleans, but none that offer the kind of service that I have gotten here at this club. You get what you pay for here.
It is a 12 month agreement, but they let me freeze my account for 6 months for no charge when I got too busy with work. Now that I'm back to working out here again I feel like I'm back home.
Would like to give a better review. I have been a member for a long time, and there are things I like about the club. However, I have to agree with other reviewers that the contract is not client centered. Several of the club's competitors have moved from requiring year long memberships and large initiation fees. It is costing the club membership. I have talked to many people who have been interested in membership, but have decided not to join because of the terms of the contract. I have also decided to go elsewhere even though, the club has some nice features.
Poor customer service. THe membership desk here is terrible!! I went in thinking about membership but after their poor treatment I will not be training there anytime soon.
The biggest gym I've been to.
It's not just a gym,it's a club.
They offer a ton of classes at not extra charge (spinning, yoga, pilates).
Parking is included, indoor pool, basketball, raquetball, sauna and steam room, but they also have a bar, salon, barber and library to relax after your workout.
The initiation fee is high, $250, but you get certificates for a bunch of things when you join (private training session, haircut, private pilates session) and they have a referal program that you can earn free months dues from.
Like the other reviewer said, I can't think of a more beautiful place to workout.
The most expensive club in town!.
I had been a member of NOAC for more than a decade and had finally had enough. The draconian penalties to leave and/or return are financially brutal, no matter what the circumstances. It got worse after the flood in 2005, when most members were scattered, NOAC began charging everyones account when they (NOAC) were ready to reopen; regardless of whether members were back in New Orleans or not. They had collection agencies after people in Houston, they even harassed the widow of a dead member! After many frustrating dealings with management (Stacey must get a secret thrill reciting the contract rules and saying the word "no"), Bill (the owner) saw the error of his ways and did attempt to mend fences. Of course that will happen when a huge percentage of people who represent $$$ resist.
Bill appears to have good intentions. Unfortunately they come at the expense of the members. The final straw for me: women's locker room renovations. I think renovations are fine, but you need to accommodate the women who use the facilities (and, ahem, PAY for them). Part of the locker room was sectioned off by a tarp. They installed temporary showers (after an outcry) and we women were told to "cover up" when walking through the workmen's pathway to use the sauna/steam area and on the way to the showers. Of course management said that the would do "something" for the "ladies". I guess you could say silence is something.
This had become an unacceptable situation after a month of walking past workmen in a towel, over a muddy carpet. Not to mention the surprise (!) water shutdowns.
This beautiful old club has become below par, and an embarrassment of its former self. There is a beauty in the old world patina of the building, however the rudeness and laziness of the staff, and the "we know better than you" attitude has gotten old too.There are a lot of other gyms in town, all LESS expensive, with newer equipment and better customer service.
They will try to rip you off..
Email from the club:
You can cancel your memberships in two ways. In writing 30 days prior to your anniversary date, or due to relocation. To cancel due to relocation you must provide proof of relocation. Proof can be a utility bill with your name and the new address on it, a copy of a lease / purchase agreement, or military deployment orders. The new address must be at least 60 miles away from the Club, and proof of relocations must be mailed and post marked from the new address. Once proof of relocation is received the applicable $75.00 termination fee is assessed and the membership is then cancelled.
So let me get this straight. I don’t wish to use your gym anymore after over 2 YEARS OF PAYING MY DUES and because I made this decision after an arbitrary date on the calendar you will force me to pay my dues for an entire year?
Nice customer service. Too bad for you I am opinionated and express my opinions freely and often. I will now try and get everyone I know to leave your gym and join a gym that has flexible hours, helpful staff, a clean facility. I recommend NolaFit on Magazine Street near Jackson. 24/7 hours, incredible machines and space, soon a rock wall. And so far . . . no pricks.
Terrible Reviews on Google:
Stay away from the light!
Rated 1.0 out of 5.0 By L D. – Jun 23, 2009?
There is absolutely no customer service at this club, whatsoever. You
can’t even get a good morning from the staff. The equipment is dirty
and badly maintained. If you are looking to get in shape, do not go
Best place to get H1N1 virus
Rated 1.0 out of 5.0 By khokhloma – Oct 27, 2009?
This is the most unsanitary sports club I have ever seen in my life!
Water in the pool is so bad it stinks and you can see pieces of who
knows what drifting there. Sauna is dirty and rarely works. Staff (in
particular talked to Stacy Falcone) is rude and not professional. They
also charged me some “admin fees” when I said I am leaving. I regret
the day I made the decision to enroll. Absolutely disgusting place!
do not waste your money and time
Rated 1.0 out of 5.0 By info – Oct 2, 2009?
This is the worst gym in New Orleans!! Toilettes do not flush; trainers
are not friendly unless you hire them for private sessions. Management
is impossible to deal with. Almost all of the cardio equipment is
broken and machines are poorly maintained. Do not waste your time and
Poor maintenance and no service
Rated 1.0 out of 5.0 By M S. – May 19, 2009?
The facility employs no fitness staff. All of the trainers are private
contractors so there is no one on staff for fitness questions, advice
or instruction on the equipment. This is important to those new to
Even though it's decked out with chandeliers, this club still gets you sweating..
Serving the fitness-minded since 1872, the New Orleans Athletic Club is the city's oldest (and most lavishly decorated) fitness club, with a spacious ballroom, library, cafe and pub, sundeck and Le Salon, which offers massages, facials, manicures, pedicures and other therapeutic treatments.
Don't let the antique crystal chandeliers and glossy hardwood floors fool you: The club's 40,000 square feet boasts state-of-the-art equipment, including elliptical machines, Stairmasters and treadmills. There's also an indoor 20-yard swimming pool, racquetball courts and Nautilus weight rooms. A diverse membership, from students to seniors, takes advantage of a slew of basic aerobics classes, as well as cardio-kickboxing, yoga, Boxercise, Spinning and aqua aerobics. For a more unique workout, there are tango lessons, dance and fencing.
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