Gambino's Bakery

07/10/2008 Posted by AM2008

I just picked up a cake I ordered from Gambino's for a baby shower. When I ordered it, I was initially told that they do not make any sort of baby shower themed cakes, just traditional cakes with the icing roses. This was fine, except I had to purchase baby shower type trinkets to put on the cake. When I placed my order, I specified that it as for a baby shower and that it needs to be in a light blue. The woman who took my order said "so you want it in baby blue?" I once again said yes, a very light blue. Wel I picked up my order and the cake was more like an ocean/teal kind of blue, not light baby blue. I didn't argue with the ladies there since it was not their fault, although they were quite rude and ignored me for a while until I started tapping my keys on the counter. I left and called the main line, and the rudest woman answered who told me, "well I don't know what you want me to do about it." I asked to speak to the manager Randy who kept telling me this was what I ordered, and if I wanted something lighter, I would have had to bring in a swatch of a particular color. I was then told I could bring it back and they would redo it, but it would not be ready until the late afternoon the next day, and I needed this cake for the morning. Just like the rude woman, he said "well I don't know what you want me to do about it." They would not refund my money or attempt to get me a new cake for the morning. I most definitely do not recommend them for anything. I would not have been as angry if they would have just apologized, but their rude attitude was enough. I will definitely not go back there and will tell everyone else I know to do the same.

Pros: The cake is decent in taste

Cons: Cost, rude and unprofessional employees, will not own up to their mistakes or try to fix problems with the orders

07/14/2007 Posted by clarice7733

Went in on Friday, July 14th. Three caucasion ladies stood at the counter and said nothing. STRIKE ONE.. Conversated among themselves. I came in for cheesecake and a chocolate cake for my girls. My young daughter wanted something on the table that is set up as soon as you walk in the door. I looked up to ask what are the flavors because it wasn't specified. I actually had to ask two or three times to get an answer. STRIKE TWO.. that return remark from one of the ladies was so not appealing that I actually wanted to walk out then, but my little daughter wanted this cup of butter melts. STRIKE THREE... I went over to the counter and they all at once walked into the back and disappeared. I looked at the good looking pieces of cake and sweets. The service made me want nothing anymore. I stood there for a while and no one came to the front. My daughter wanted this but the waiting was nosense when I was the only customer. There was no How can I help you, no Hello, No nothing... I put the cup of melts on the counter and said no thanks to myself as I was walking out my daughter. She going over to the table again but I told her no.. A lady came out with a pink smock shirt and looked straight passed me just as they all did when I first waked in. I looked back at her and said "you really don't want to make any sales do you?" You know this lady had this look came over her face and the lines in her face squinched up and said "WHAT" loud. I said "you really don't want to make any sales, especially when you ignore your guest" and I walked out with my daughter... This is not the first time this has hapened to me. And this has actually happened to many whom are not welcomed in this particular Bakery. I know this for a fact because, I have had a bad experience in this Gambino's many times before. And have heard from many others of there experience. I don't know why I keep going back. I actually thought after Hurricane Katrina it would be a little better. No change at all.

Pros: none

Cons: Service, Attitude Atmosphere, Everything