06/15/09

NO! NO! NO!

by ND2321

MY HUSBAND GAVE ME A GIFT CARD TO H2O FOR CHRISTMAS. I WENT TO GET MY HAIR HIGHLIGHTED AND IT WAS A DISASTER. FIRST THE GIRL AT THE FRONT DESK WAS THE RUDEST LITTLE WITCH I HAVE EVER SEEN. THE STYLIST WAS HUNGOVER AND BARELY SAID TWO WORDS TO ME OTHER THAN INFORMING ME SHE WAS HUNGOVER. NEEDLESS TO SAY MY BLONDE HIGHLIGHTS ENDED UP ORANGE. THEN WHEN PAYING, THE GIRL AT THE FRONT DESK WAS ONCE AGAIN IMPOSSIBLE. THE ONLY GOOD THING ABOUT THE WHOLE EXPERIENCE WAS THE LADY THAT WASHED MY HAIR. SHE DID AN EXCELLENT JOB. I WILL NEVER RETURN TO THIS SALON AGAIN AND THE SAD THING IS I STILL HAVE $200 LEFT ON MY GIFT CARD. I WILL GIVE IT TO MY DAUGHTER TO GO BUY MAKEUP OR SOMETHING BUT WILL NEVER SPEND ANOTHER DIME IN THIS PLACE!!!

• Pros: NONE
• Cons: RUDE STAFF, HORRIBLE SERVICE

11/06/08

My surprising experience

by chloeking

September 23, 2008

Manager(s)

H2o Hair Salon

441 Metairie Road

Metairie, LA 70005

Re: Friday, September 19th Appointment

Dear Sir/Madam:

I was at you hair salon for my first time on Friday, September 19, 2008 for a hair cut and style with Katie. I removed my shirt/blouse and changed into a salon black smock as I was instructed to do. After paying for my hair cut and leaving a very generous tip for Katie, I went to the dressing room to remove the black smock and change into my shirt. Well, I was shocked to find that my shirt was missing. After searching every shirt hanging on both sides and looking into the hamper, I informed one of the workers there that my shirt was missing and I could not leave without a shirt. The worker searched herself and told me that it was probably a mistake of some kind and maybe fell into the laundry. I hung my shirt carefully up high and it could not have fallen. There was no mistake; my shirt was stolen by someone at the salon. I told the worker that I guessed someone liked my shirt better than her own and took it. It was a Ralph Lauren white polo shirt with gold lettering on the front (size 1X). The cost of the Ralph Lauren polo was $65.00 plus tax and it was new.

After waiting for another lady to come to help me and then taken through a long maize, I was given a used men?s black T-shirt to wear home. This was a very bad experience for me to say the least! I was told that the Salon would be in touch with me. The Salon has my name and phone number, but I have yet to hear from anyone regarding my shirt. I think it is only fair that my shirt be replaced and/or monetary compensation be given for my loss. Needless to say, I do not want to return after having had such a bad experience there!

Sincerely,

Shirley King

832 S. Clearview Parkway, Unit #414-34

Harahan, LA 70123

PS: Please cancel my appointment for November 1st (I made it before I realized that my shirt had been stolen)!

• Pros: None
• Cons: You may get your shirt stolen.

07/08/08

As good as it gets.

by salonregular

I am a spa and salon regular. (and a man...straight man). In general, I have been all over the place. And when I get wherever I'm going; I book an appointment at a spa/salon to enjoy a brief escape from my grueling occupation. I have booked services on 4 different cruise ships, many different casino resorts, several high end hotels, and several different independently operated spa/salons similar to H2O. (Oh yeah, and even at Disney.)

That's just a bit of my salon resume so you can understand how I base my opinion on H2O (Met. Rd.)

I am very easy going but I am a "stickler" for detail. I never moan, groan, or whine at inadequate service. However, I do let my gratuity reflect my opinion of the service. I just read a bad review of this spa and completely disagree.

I just finished a sports pedicure, sports manicure, facial, and Turkish massage at this location and I feel like I got the best service from friendly, smiling professionals that I have ever had to date.

Although I am pretty easy going; it takes a lot to impress me. I was impressed. I shouldn't mention by name the three professionals that helped me today, but they are in the top of their field. And the Turkish massage, they called it a signature service, was unbelievable. I highly recommend it to any guy or girl. I have been to this spa twice before and have had a similar experience. It passed the test that I usually demand of hotels, restaurants, and most all service types.......consistency!!

Thanks for a job well done H2O and I see you in 2 weeks. Can't wait.

• Pros: parking good, service great, value great,
• Cons: none