Shopping >Alpine Clocks & Jewelers INC
I was thinking about bringing my watch there for a battery change, but after reading these reviews, never mind. Guess I'll go see the guy in lakeside shopping center after all. Thanks for the advice everyone.
Everything that's been said is exactly true. I read the reviews, but decided to give them an opportunity for a simple repair. Boy what a mistake! Over 2 months and on my 4th time it's absurd! Very incompetent and totally unreliable! Don't waste your time. I've asked for my money back and so far they are just ignoring my request. It's not a lemon only the business is!
DO NOT TAKE YOUR WATCH HERE!!!. I desperately wish I had read these reviews first and done further research. Better Business Bureau gave them an F. Three people recommended them for a replacement of a shattered crystal on a watch. All three mentioned speaking with an older gentlemen who was very nice. He must not be with the company an longer. I brought my watch in on a Friday, and they said they could not give an estimate on repairs until the following Tuesday. I asked if they could give me the range for this type of repair. Nope. I should have left immediately. On Thursday after not hearing from them, I called to get a $52 estimate which is more than double what they used to charge and the part is only $1.00. After I declined the repair 5 times, I had to go through an act of congress to get my watch back. They wanted to call me back with an estimated date to pick my unrepaired watch up. What? I insisted on picking it up immediately. After going in circles, I demanded that my watch be available within 24 hours. Finally, the "owner" called me back and said the repairman had to put my watch back together. Why in the heck would a watch repairman have to take my watch apart to tell me how much it would cost to replace the crystal? Either way, I insisted on picking it up in pieces. She said that was not good customer service which was surprising because my whole experience terribly uncomfortable. I can't imagine they will survive much longer with their undisclosed and very strange "policies", excessive prices, and pressure tactics once you refuse the repair.
Incompetent liars. I brought my watch in, a Wenger Eddie Bauer Swiss Army, and it was returned to be with the stem broken. A couple weeks ago to see if it needed a battery because it was losing an hour or two a day. I just purchased a battery from them four months ago and it was still good. They offered to look at it and give me a free estimate on repair. A week later they called and said it needed no parts but needed cleaning and re-calibrating overhaul, which they could do for $75! I told them no thanks that I could buy two Timexes for that price. I went in to pick it up and they said it was still apart from when the repairman looked at it and would call me, which they did a week later. When I went in to retrieve the watch, everything seemed fine except the time and date were way off. So, as I was walking out the door, I decided to set it to see how bad it was keeping time - well, the little round thing popped off when I pulled it out to set the time. I went back to the counter to ask if they knew why this was. I was told, oh well, those things break sometimes. I told them it must have been their repairman that did it because the stem wasn't broke when I brought it in. Oh no, they insisted, I broke just then when I went to set it. I've had watches for forty years and never had a stem break. I'll bet if I would have accepted their $75 charge to clean it, it would have come back in one piece! Ridiculous, they could have offered to fix the stem but I guess they knew I could have taken it elsewhere for cleaning for half what they wanted to charge. My shadow will never darken their doorway again!
Little Shop of Horrors!!!!!.
These people are strange - very strange - just in time for HALLOWEEN!!!!!
They are in complete control. They take a hefty fee to diagnose the problem - then you are already in for $90.00. Too much to turn back if you want your clock repaired. The cost of repairs is also ridiculous. My guess is they don't make the repairs - they are the middle man - which is why the cost is so high - they pay for the repair and then charge a hefty overhead. Total cost for a wall clock repair was over $400.00. I understand that it takes time for them to repair it, but how much does a clock repair man make an hour these days??? Is there that much liability in repairing a broken clock. If they don't fix it, they get $90.00. It's not like you are bringing them a clock that works. No one will ever know if they break what is already broken, right? Then, if they fix it - they go on to make over $300.00 after that. They have your money and your clock - if you to see your clock again, you have to pay big bucks!!! I'll bet that some of the clocks in there were ceased because some people could not pay. In addition, in my case, they dripped glue all around the face. They damaged the bezel by scratching it when putting in a new glass and then sanded it down after I specifically asked them to leave it alone and let me deal with it myself. When asked to take something off of the total cost of the repair as compemnsation for the damage they did to my clock, they accused me of trying to pay less for the repair. I told them I was willing to pay for the repair, but I wanted to be compensated for the damage that occured to my clock at their hands. These people are RUDE, VERY RUDE. And then - who exactly are these people? The Better Business Bureau says that Alpine clocks was started by Albert Brignac in 1980. He lost the business in a BITTER divorce - poor guy. Probably his ex-wife and their nasty son who owns it now. Mr. Birgnac no longer owns or is affiliated with Alpine Clocks. These people are misrepresenting themselves by hiding behind the good reputation of the original owner. There is a ton of merchandise in this store. But if you look close, much of it is nothing but junkie old jewelry and watches - tarnished and out dated. Most of the merchandise looks like it came from a pawn shop or a flea market. There is something going on here - but it is hard to believe it is good business. People like this give mom and pop shops a bad reputation. These people do not know how to deal with the public. They are inappropriate and should not be in business - let's hope for not too much longer. This type of behavior will catch up with a merchant. These people are like the grim reaper - feeding off of the good nature of the general public. Drop in for Halloween - you are sure to be tricked!!!!!!!
They are HORRIBLE!!!. I have a Seiko Dive Watch. I noticed some moisture getting into the watch in January 2010. I took it to them becuase they were close. 3 Months later after repeated calls, I FINALLY recieved a call saying that they replaced the waterproof seals in my watch and it needed a new crystal. Additionally, it was time for the watch to be oiled and the internal mechanism adjusted. They had already taken the watch apart and refused to release the watch for less than the $120.00 due for work that I never authorized. I picked up the watch on a Friday. Took it back on a Tuesday (they are closed on Mondays) because it was leaking water and would not keep running. 1 month later, they called and said they had the watch ready. I picked up the watch on a Friday. Again I took it back on a Tuesday for the same reasons. 1 month later (Yesterday) I picked up the watch AGAIN. I just noticed that therer was water in this watch AGAIN...I will return tommorrow...and the saga continues...
Not Competent for a Basic Repair and Deceitful. I went to Alpine Clocks and Jewelers primarily because it was convenient and seemed like a reputable business. I was wrong. Alpine was not capable of making a basic repair of my Swiss-movement quartz wristwatch and refused to honor its own 90-day warranty. Because the watch stopped occasionally, they first replaced the battery, although I advised that I just had the battery replaced. The second and third times, they determined that the watch was in fact operating properly. The forth time, they admitted that it stopped occasionally and advised that all it needed was to be cleaned, oiled and regulated, and gave me a 90-day warranty. Because it stopped yet again, I returned it to them under the warranty. They said that they cleaned, oiled and regulated the watch a second time. It stopped again. Instead of going there a sixth time, I took it to the Watch and Clock Shop on Gravier St. which, which although inconvenient for me to visit, nonetheless diagnosed the problem immediately and replaced a faulty movement within 3 days. The watch has operated perfectly ever since. Bringing this information to Alpine, they would not honor the warranty they provided and refused a refund. There is no possibility of disputing a charge on a credit card since Alpine only takes cash or debit transactions for repairs—which is smart of them so as to shelter themselves against any recourse. I learned my lesson the hard way. I hope that you learn it the easy way and be forewarned.
Tic toc is what I got!. The reviews of this company seemed surreal. About a year ago I needed a repair of my antique mantel clock and must say the lady behind the counter was very helpful and willing to answer what questions she could. They called to inform me of the problems with my family heirloom within two weeks and how they would repair in detail. The price to repair was healthy, but the clock went through "Katrina" and was rusted and the case was damaged. The point is, these repairman took what I thought was a total loss and restored it inside and out better than it was before katrina. A month later I picked up my clock after they called to inform me it was ready. These people have got to be organized to keep track of all the repairs I saw hanging on the wall. Why three people came in with clocks for repair while I was waiting to pick mine up. I had some questions after I got the clock home and they were very patient and again explained in detail what ever i needed to know to care for the family heirloom. By the way, my clock keeps perfect time and my overall experience was enjoyable.
Bad Service. Great Selection. There's something wrong with these folks..
Every time I enter this place I am struck by how much stock they have and how depressed and hostile the vibe is. They NEVER extend themselves or offer any but the bare minimum of info. The place wreaks of conservative tight wads who dislike everybody.
Q: "Do you sharpen French Chef knives?"
A: "Well, the guy who does it comes in on Mondays and he'll have to look at it to see if he can do it. Just bring it in and leave it here."
Q: "Well, what's the most he might charge, worst case?"
A: "Oh, I don't know anything about that.?
Q: "So if I leave it with you, how long will it be until I know if it can be sharpened here?"
Q: "Oh, I can't really say. I don't know anything about that."
No offer to ask the boss. No apology.
I brought back a gift swiss army knife with no receipt ($60). They would trade it for one of equal or lesser value with no receipt. Fair enough. I wanted one that cost HALF. They wouldn't exchange it late in the day because the computers had been turned off. So they couldn't take down my info and enter it into the computer the next day? For a free $30 extra profit? I said, "You're still open, right?" The response: "We didn't know you'd be wanting to do a return this late in the day." So today I called an hour before closing and asked if there was any chance that they could keep the computers running so I could do my exchange. The answer, "Well I can't really say..." Forget it. I'm giving the knife away and going to a big box store to buy another pocket knife. These people are ruder than New Orleans Garbage Men. Never a smile, never a hello, never anything that you'd expect from a family run business. Ove the past ten years I've probably bought from them once a year. NO More. I say, let them stew in their own juices.
Worst of the worst clock / jewelry stores in New Orleans!. This place has the worst "lazy service" imaginable! I spent over $1000 at this store (and probably more than $2500 in the past 5 years) and when one of my numerous clocks - that I purchased from them - broke 4 months later, I went back and asked if they could exchange or at least help me fix it. The lady who was working there did not even bother to "try" and help me. She just stood there for 1 minute - literally - trying to piece the thing back together but when she finally couldn't figure it out, she just gave it back to me and said, "Sorry, I can't fix it." Next thing you know, she starts accusing me of breaking it and shows me the receipt that reads: "All sales are final!" I mean how rude! After she said that to me, I responded, "Ok, we'll just purchase from somewhere else next time," and walked off happily. Take it from a very unhappy customer and please do not shop there. Spend your hard-earned money somewhere else and at some place that actually appreciates their customer's business. Because clearly, these people do not understand the terms "customer appreciation." And by the looks of it, they REALLY need the customers because now that I'm not purchasing anything from them again, they probably lost their only customer to begin with.
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