Metairie >Auto Dealers > Walker Acura & Volkswagen
We have had a few problems with the Jetta throughout the years since we purchased it in 2006, but the service department always handled the repairs in a prompt, and professional manner. I personally want to thank Rita Day for her professionalism, and her kindness in helping during an out of town problem that we had recently. She was instrumental in getting us back on the road. Walker Volkswagen is lucky to have her as an employee. Thank you Rita! Bill and Brenda.
Great service with no wait for my oil change on my new Jetta that I did not buy from them.
Very efficient and friendly staff. They located the vehicle I wanted and got it for me at no additional charge. Very happy with my new GTI! Definitely recommend VW and Walker Volkswagen!
A couple of weeks ago I found myself
literally inches away from driving onto our infamous bridge over Lake Pontchartrain. My car engine stopped seconds before I would have nowhere to pull over for 24 miles. I called my insurance company who advised towing to the nearest dealership. Being new to town and with limited transportation options once my car was in the repair shop, I requested to be towed to the next nearest VW dealership, Walker VW, because it was closer to my home.
I am probably the world's greatest skeptic when it comes to car dealerships. My experiences have ranged from fair to miserable so I wasn't looking forward to being in this position of having to rely on strangers to take care of my car. On top of this, I was leaving town for work in a couple of days and knew I would have to negotiate hundreds of miles away with the dealership, my insurance company, and the car rental company.
My tow-truck driver buddy and I arrived at Walker on the rainy Saturday evening just after the service department closed. When I got out of the truck, there were a couple of sales guys standing outside. From their demeanor and comments, they immediately gave me the feeling that things were going to be ok. They suggested where to park the car and explained the process of leaving my keys for the service department that would open early Monday morning. Now, this next part was what I found very unusual... I hung out for nearly an hour waiting for a taxi that never arrived (things don't move too fast in New Orleans). While waiting, I had a chance to observe probably a dozen interactions between salespeople, customers, and managers. EVERY SINGLE INTERACTION was pleasant and courteous. I found myself looking out for the stereotypical slimy car dealership experience. It never happened. Every person was friendly with everyone else. I had to keep reminding myself that I was in a car dealership.
This courteous and very respectful interaction continued early the following week when I had a few conversations with "Rita" in the Walker VW service department. From the first moment we spoke, I felt like "this lady is completely in charge and she's going to take care of everything for me." I go through life acting like a big boy most of the time but being alone in a new city without a phone full of #'s to call when something happens can make me feel like a helpless kid again. It was odd how just talking to Rita (and thinking back to the way everyone treated each other Saturday evening) that this situation was going to work out ok.
Oh, and soon after leaving town in the rental car, I learned a huge hurricane was heading straight for New Orleans. Again, Rita assured me everything was going to be ok.
AND IT WAS. The repair was priced fairly, the dealership took car of a couple of recalls that I had long forgotten about AND THEY EVEN FIXED SOMETHING ELSE that would have cost me $500 - AT NO ADDITIONAL CHARGE. They just saw that it needed to be done and took care of it.
Thank you Rita and the entire team at Walker VW. I have no doubt where I'll go when it's time to purchase my next car.
Something unusual happened to me recently. I made a major consumer purchase (this time, a car repair) without first consulting an online review site - and I m GLAD I did. My experience with Walker VW has been amazing. And I recommend them without question.
Went here with much trepidation after
reading the scathing reviews on yelp and google, but my 2012 diesel was begging for its 10k service and logistically I had to go. Calling for service was very pleasant, the receptionist very polite and professional. I arrived when instructed and declined shuttle service, opting to wait. Loaners are not available sadly, but the waiting area was adequate if not plush with good coffee and vending machine for other tastes. During the time I was there, I was kept up to date by the very pleasant service rep, and I had the opportunity to over hear numerous conversations of other reps talking with other customers. The people at walkers were always very professional and courteous even in the face of the inevitable irate customer.
My car was updated and serviced without problem or charge; I declined the free wash as I needed to leave. Of note, I did not purchase my car from Walkers; this was never mentioned during my visit and I did not feel any bias. I'm very pleased and will return.
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