07/01/09

sorry, but horrible employees and customer service

by tjbadservice

i used to shop UAL on Vets, but haven't been there since before the storm due to horrible experiences with customer service.

my last visit, i purchased approx. $500 worth of merchandise (i was also a regular customer, albeit never liked customer service). i asked the salesperson if i could return items because i didn't have time to try them on. she said "yes," not explaining that i couldn't get a refund however.

i returned $125 worth of merchandise, only to find i could only exchange. the whole time, salesperson was on the phone fighting with boyfriend! no less, giving me attitude, as if i was interrupting her. so i left merchandise on counter and started to look around store. came back, she was still on phone, giving me the roll your eyes, "one minute pullease."

i just walked out, deciding i would call manager later. upon doing so, the manager acted as if i was being unreasonable, said there was a gift certificate waiting for me and goodbye. i returned, picked up the certificate, but never wanted to go back to that store.

after a time, i decided i should at least get my $125 worth, so dug up certificate...it expired after 90 days! and the part where this was handwritten was covered by a post-it note from the employee! ridiculous!

i never visited this store again. today, just found the certificate! and decided to vent :-)

• Pros: clothes you won't find elsewhere in city
• Cons: employees with bad attitudes, disorganized store

03/01/09

this is the best place to shop..if you are a shopper in the know~

by escalatorgirl

I am an avid shopper...and if you are ever within the confines of NOLA...this destination is a DO NOT MISS! I stumbled in purely by accident...much to my chagrin assuming it was a thrift shoppe: much to my wandering eyes as I espied a fabulouso red dior the color of malaga wine..winking at me from the corner of the store! this is a hidden gem, which if you know what you are buying can bring forth fashion nirvana in the most mundane of shoppers!!!! Bring your $$$ and set aside a nice chunk of time to allow your shopping fingers to dance around the multitudinous racks of beauty....Have fun!

• Pros: fabulous clothes in all sizes!
• Cons: not open 24 hours a day

01/17/09

Bad Reviews, Often Result of Jilted Staff!

by marcmargfiend

Beware, bad reviews are often a result of jilted salespeople.

It is H-A-R-D to find good help in the French Quarter, lots of people looking out only for themselves...

As a fellow lady in retail, must say that UAL is the BEST regarding salespeople, their knowledge for their merchandise, their enthusiasm, etc. From what I understand, the turnover is high, which explains the bitterness in citysearch. I will say this, though...UAL clearly only retains staff that understands and appreciates what they have in their store.

What do they have in store?

The most amazing merchandise south of the Mason-Dixon.

I found a Tuleh dress for $73, A Dior top for $50, Balenciaga shoes for $150 . . . . and that's just the stuff that fit me.

The manager and her staff were amazing. I couldn't have asked for salespeople with more knowledge. Once they "got" what I was about, they were able to swiftly and accurately select the styles that best suited me. They were attentive and sweet and went above and beyond what I would ever expect for a retail store.

UAL gives more than a girl could want...and then some!!!

• Pros: AMAZING designer names at AMAZING prices.