USA Fire & Burglar Alarm LLC

Doesn't Recommend

Tae2011

Joined 2 years ago

EXTREMELY DISAPPOINTED. I received service at the end of February of 2011. Very disappointed that I had to pay a reprogramming fee and the company couldn't supply me with batteries to completely charge the alarm system. My boyfriend was told by the technician to purchase one elsewhere because purchasing from them would be more of an expense. I felt that if I paid $446.50 to get reprogramming/ sensors/installation, etc., batteries should be included. After installation, I was told that batteries are not included in reprogramming an alarm system. BEWARE!!!! They nickel and dime you!!!When my year is over, I will seek another company.

Doesn't Recommend

Vas15

Joined 2 years ago

You get what you pay for. Recently switched over to them as they were significantly lower in cost than my previous alarm company. Service - very poor and they tried to overcharge me. Stay away from them.

Recommends

whodat504

Joined 3 years ago

New Customer - So Happy. U.S.A. recently installed an alarm system and camera system at my house. I am so happy with them. They did everything like they promised. The sales rep that came to my house was very professional and made me feel comfortable. The guy that installed the alarm and cameras was very knowledgable and explained everything in detail on how to use the systems. I would recommend U.S.A. to any of my friends or family. Thanks for the great service.

Doesn't Recommend

stupidsalesman

Joined 3 years ago

Sales man. Honestly they dont deseve a rating but since you have to put one i will but if i didnt have to put one i wouldnt!!! I called them early in the morning yesterday and did a online quote request. I finally got a call back from them today! I asked whats the price of the system and installation and he gave me a freaking lecture on them compared to a national company then I said well can you give me a round about quote for the system and installation and he said no I don’t know the installation price how do you work for a company and you can't give me a QUOTE?? The freaking website says FREE QUOTE and the Sales guy doesnt know what installition costs?? Then to make it worse he tells me they dont have any installion packages well the freaking website says they do so either someone doesnt know what they are doing or they need to upday their website!! I rather pay 30 a month with ADT at least they know what they are talking about.

Recommends

sookie rat

Joined 3 years ago

great people. when me and my wife looked for a alarm company we wanted to stay with a local company.so we called usa the people on the phone where very polite and helpful,they said the sales man would come out and give us a quote by the end of his demostration we where pleased.ever since then we have had nothing but great service from them.

Recommends

sleblanc75

Joined 3 years ago

So glad I made the decision. I was really hesitant about going with USA, especially after reading all the bad reviews. But I decided to give them a chance after going to the BBB and seeing the A rating and am so glad that I did. I have had my alarm installed for a few months now and have not had one bad experience. The guy that installed my alarm was very helpful and made sure I knew how to use the alarm before he left. I had some questions about the alarm and the service guy was very quick and very helpful. My insurance agent needed proof that I had an alarm system so I called the office and they faxed proof that I had an alarm the same day. I am very glad I made the choice and I hope everyone does the same.

Recommends

bl421

Joined 3 years ago

great service. I have been with usa over 3 years and can't say enough good things about them. I am so glad I switched over to them and will tell anyone to use this company. Everytime I call they are extemely helpful. Everytime my alarm goes off they call me so fast - sometimes so fast I can't even get to the phone. Give this company a try and you will never regret it.

Doesn't Recommend

angelsanswer

Joined 3 years ago

Not good at all. I have had home security monitoring with this company for a few years now, and let me just say, the customer service just isn't there...... at all. You are supposed to test your alarm monthly, and I do. When setting off my alarm a few times during the monthly system test, I had almost exact situations repeatedly occur, I wouldn't receive any phone call from their "monitoring center", so I would call the office and tell them that I did my monthly test, and I didn't get a phone call from the monitoring center.......It was as if they went blank when I would say it. And it would always turned into a "Can I get your name and number and have someone call you back about that?" from the secretary. No one called me back. Ever. After quite a few more phone calls to their office, the "repairman" over there told me it had to have been a bad battery for it to not have sent a signal or anything..... I thought to myself, doesn't something flash on the screen when the battery is dying? So I said, "Ok, how can I replace the battery?" and the guy tells me, get this...., "Oh, it costs $60 for a service tech to come out and do that for you, and that's just assuming that's the actual problem. If it's a different problem, you will incur other charges." I told him that I wanted to do it myself, and he told me that I couldn't. I just thought that was the dumbest thing I ever heard. How hard can it be to replace a battery?? It seemed like a scheem to make money. I started wondering if they monitor at all!! What proof can they provide me with that tells me they actually have a monitoring center?? Probably none. And guess what! I had a friend of mine take a look at it for me, and the faceplate of the keypad popped right off with a flathead screwdriver and there was the battery.... and U.S.A was trying to force me to pay them $60 to do that. I am still under contract that I had prepaid at the beginning of the year (because w/ this company, you pay your full anual premium at the beginning of the year), so I can't do much now except wait for my time to expire w/ them and go to a REAL alarm company. I think you probably get what you pay for in this case. And let me just say, I don' live in the best of neighborhoods, and this is the main reason why I have this alarm system, and it actually makes me feel just as vulnerable as I would if I didn' have an alarm at all. I personally think this company is a waste of time completely! Take the money that you would have spent here and add a little more money to that, and then you can get a bigger, more capable home monitoring company that is able to handle their workloads and their customers.

Recommends

bschoolm

Joined 3 years ago

Great service. I have no complaints with USA Fire & Burglar Alarm. When I called and scheduled a site visit, they arrived on time. They followed up with the service call. We made a deal. They came out and setup my system in one day. The technician was very knowledgeable. They did not try to upsell me. I had a great experience. They setup my office and I'm calling them today to setup my home.

Doesn't Recommend

Ibelieve

Joined 3 years ago

Cheap price, cheap service. Have had system for 3 years, problems since beginning. Service poor, different person every time and no one knows what they are doing, kept creating new problems. Customer service is poor. Spoke to owner who had the worse attitude ever encountered. Techs are not competent in system. Tied my hands in reqeusting I pay a full year of maintenance in order for them to send someone to fix the NEW problem that was created by the last Tech a few days before my contract expired for the year. Was told by the OWNER, company policy is company policy, can't fix until you pay. When asked what if it still not fixed properly, said they would just send someone else out again. AND, they do not work in the evenings or weekends so be prepared to lose a lot of time from your job. I am now left with a malfunctioning system. Would not recommend this company to anyone. Cheap price, poor service. I guess you get what you pay for. Please, don't let the low price reel you in. Not worth the little money you save.