Hotels >A Confidential Transportation
What a disappointment. This is the most
disorganized group of people I have ever encountered. They have 0 communication skills with eachother or the public. The drive showed up at the airport on time, but then stated I needed to pay him. I explained that I paid over the phone with my credit card, but that was not what my paper work said. I called the office back and spoke with the same girl I spoke with day before who seemed extremely confused, but then "remembered" and said she would call the driver.
The trip home was no better. I called and requested a car for 10:30am the dispatched repeatedly said 10am, I called back the next day to confirm a 10:30 am pick up and they said it was "no problem" . Well, apparently it was a problem because the driver showed up at 9:45. None of the members in my party were ready or had ven checked out yet. We sucked it up and headed to the airport. Once again upon arrival the driver asked for payment. Again I had already paid woth my credit card.
This company has now charged my card 4 times! When I called to get it straightened out they act as if I am asking for their 1st born children. I would NEVER recommend using this company!!
A huge disappointment.
The Hotel Monteleone called A-Confidential to take me and my 2 year-old from the hotel to the airport. I spoke with the dispatcher at length to describe the car seat that she needed; however, they showed up with a booster seat (which I specifically said would not work). Unfortunately, I was forced to decide whether to risk the ride or risk being late for our flight home.
I followed-up with the company after we returned home and spoke with a lady who regretted the mistake, but based on their tone and attitude, I didn't get the sense that the company cared, at all, about this mistake. I feel like a sucker for ever having given them the $100. She tried to equate my letting my daughter ride in a commercial airliner without a proper car seat with my letting her ride in their town car without a proper car seat, which is intellectually insulting. She also told me that she felt like I made out well, since they didn't charge me for the car seat (imagine!) Note that the driver had no clue what to do with the booster seat (and neither did I).
I have no problem paying for (and tipping for) a good product or service. I also don't usually have a huge problem with incompetence or laziness. But when a company full of lazy or incompetent people tries to pass their product or service off as "good" or "luxury", it shocks me. This company was a perfect example of that mismatch.
Look no futher they have it all. My son and daughter-in-law used this company for there wedding recently. The bride arrived in a breath taking Bently, the bridesmaids in new stretch limos and my son and groomsmen in a stretch Hummer; very classy. At the end of the reception she used a beautiful vintage Rolls Royce as there get away car. My sons in-laws even provided mini buses for the out of town guests and a very elegant and specious limo bus for the family to ride on. FIRST CLASS ALL THE WAY. Our daughter just got engaged over Christmas, and I look forward to using this company. This is one stop shopping
Best Limousine Service in the City. I have rented many Limousines and Stretch SUV's from this company. I have been a loyal client of theirs for the past 10 years. I can only say wonderful things about them. They have always showed up on time and the chauffers have ALWAYS been courtious and well trained. The cars have allways been very clean and well maintained. I would never use another service. When I travel nationwide, I book through them and have never had a problem. Their affiliates are professional and courtious. I cannot say enough about this company. I highly recommend them!!!
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