Metairie >Europe Travel Specialist
Great travel agent. My wife and I visited Amsterdam, Munich and Prague in March 2008 for our 20th wedding anniversary. It was our first time to Europe and Leatta was a great agent for us. She tailored the entire trip to our interests and budget including rail travel between cities. Hotels were all what we requested (clean, safe, centrally-located, and cheap). Leatta gave us a lot of great advice and helped us put together a great trip. We loved all 3 cities, especially Amsterdam and Prague. I heartily reccommend Leatta and Europe - Your - Way.
You're better off doing it on your own! Seriously, your wallet will thank you..
Never willl I ever do business with this company. She has no idea what she's doing, she's all over the place and I found much better deals with a consolidator that charges WAY less than the stuff she quoted me.
My recommendation is to go to google and then search for cheap flights to europe. You will find a few excellent consolidator websites. Who needs a "travel agent" (If you can call her that) when you can do it yourself and not pay a fee to someone who is working no harder than you are on this?
Thanks, but NO thanks!
LoBruAmPar (London, Brugge, Amsterdam, Paris) Trip in 12 days. We're newbies traveling to Europe and chose to go to London, Brugge, Amsterdam, and Paris for 12 days. Leatta at Europe Your Way helped arrange the whole trip to our budget. Flew into London & did Eurorail from one country to the next then flew out of Paris. It was tiring taking trains from country to country & a little confusing trying to figure out what platform our train left out of & what time. Not to mention the language barrier issues in Belgium,Holland,& France. Stayed at Sydney House, London (small room w/tiny bath, clean, tv only had 6-7 channels, & good service), Martin's Hotel, Brugge (standard size room like in the U.S., modern, & clean, 8-9 channels on tv, service ok), Dikker En Thijs Fenice, Amsterdam (superior room is large w/ good sized bathroom, tv had the most channels w/ 9+, clean, & ok customer service), and St. Germain's Hotel, Paris (small room & bath w/ no shower curtain, modern furniture, carpet a little outdated, tv sadly only had 2 channels, & walls were thin, but service friendly.) We traveled 3/14 - 3/27/08, expected temps. around high 40's to low 50's, but got dismal weather (cold rain and snow) & the U.S. dollar was very low. Couldn't really afford much, but the passes recommended by Leatta for London & Paris helped out alot. Loved London the best (customs agent we got was snotty & rude, but overall everyone else was nice and the city was great.) Recommend eating at Wagamama's and ordering the Curry Katsu w/ sticky rice. YUM!! Paris was nice also, food was great, & people were friendly. Brugge may be more romantic in the summer. Just wasn't fun in the cold rain, but the chocolate was delish! Don't think we'd do Amsterdam again. Had trash in the streets, graffiti on the walls & younger locals not as hospitable as the older ones. If you're doing pub. trans. be prepared to do alot of walking...bring good, comfy walking shoes. . Overall, we learned and saw alot & had a memorable trip. Thanks to Leatta & her crew for all their help.
Worst customer service for refunds!.
Travel arrangements were good, some of the hotels they chose were exceptional, while others were average or at best shabby. Travel arrangements were made by ferry, we arrive at the hotel at 5:00 am
and stuck on the lobby sofa - would rather have paid an additional night so we could have checked in
and gone back to sleep. Our flight was delayed by several hours, and the car service refused to pick
us up even though this was prepaid. I have called, and emailed the travel agent several times for a refund.
I got the run around - forget trying to get reimbursed for services not delivered! They just ignore you!
Best trip ever!.
We had three weeks to see seven cities of our choosing: Rome, Venice, Vienna, Prague, Salzburg, Budapest and London. Leatta arranged our transportation between the cities, by airplane and train, and booked our hotels. She booked our tours as well and changed two of our hotels to areas where we had requested. Since we had a complicated itinerary, we checked the details thoroughly so that Leatta could make the necessary changes.
The trip couldn't have been more perfect however we learned some lessons: book trips from your hotel (our hotel in Vienna refused to call the tour company to arrange our pick-up from the hotel), check departing train stations from the city because you may not leave from the one you arrived at, and if you will be staying at the Holiday Inn - Kensington in London, the one on Cromwell, not Gloucester, is the better one all around.
Leatta helped make our ambitious trip possible but we also did our own research and Leatta made it happen.
Best trip of my life- so far.
Although Leatta's area of expertise is not necessarily Asia, the trip she planned for us went off without a hitch! Our first stop was Bangkok's Marriot Hotel and Spa. Leatta suggested that we book our room on the lower end and wait until arrival to upgrade. What good advice this was as we were upgraded at a discounted rate when we got to the hotel. After enjoying the city (and my friend's wedding), we went on to check out what everyone talks about-- the beaches of Thailand. Our driver was there on time to safely deliver us to the airport. I personally have never travelled with luxuries like limo service to the airport, etc. However, Leatta casually insisted that this was the way to go when travelling. There are two main reasons why this makes so much sense: first, travelling in such a foreign land is stressful enough-- there is something magical about having one less detail to worry about.... secondly, it's pretty cheap in Thailand! Once in the south, our accomodations were again outstanding. We stayed in Railay following one night in Au Nang.
On to Hong Kong for the end of our trip. Leatta warned me that things in China would be a bit more expensive than Thailand, At first, I was hesitant to spend the money for nicer accomodations during the last leg of our trip. Leatta's advice, which I heeded again, turned out to be very helpful. She picked up on my desire to be as budget as possible, but that this trip was especially important to me. Leatta shared that many of her clients had reported remorse after down-grading later in the trip. I wasn't convinced at first, but it was absolutely true for us-- we wanted everything to be comfortable and somewhat predictable.
I would highly recommend this travel service to anyone-- regardless of where you may be going. Leatta drew on her knowledge of travel and also utilized her resources within the industry to make this trip the best ever for my boyfriend and I.
Our trip was absolutely seamless!.
Europe Your Way is a phenomenal travel agency and I am MORE than impressed with the fine service that Leatta and her team offered to me while planning my European vacation. My sister and I ended up having the times of our lives and we owe much of that to our friends at Europe Your Way.
I first contacted Leatta back in March with big dreams of traveling to Europe with my sister this summer on an extremely shy budget. From the very beginning, I was so thankful to Leatta for her comprehensive understanding of traveling abroad in Europe. She helped to create a realistic plan (and, more importantly, a realistic budget) for us and clarified the very overwhelming process of planning a trip to Europe.
Leatta was more than responsive to my endless questions and concerns regarding the trip, always getting back with me with answers within 24 hours. She frequently went above and beyond to meet personally with me to discuss all of the logistics of the trip. She guided me through this process to smooth out the kinks and kindly advised me against being too ambitious with my big Euro travel dreams. Leatta is a Euro expert: professional, knowledgeable, and respectful ? what more could you ask for in a travel agent?
Most of all, the service provided really alleviated the stress of worrying about where to sleep that night, so that my sister and I could focus on more important things?like exploring Europe! To have all of our arrangements made ahead of time really made the trip that much more enjoyable. We only had three weeks to move around multiple cities ? Leatta helped us to keep our travels eventful and fulfilling, but manageable. Leatta had arranged our point-to-point travel down to an art: the hotels, the trains, the tours, the flights - it was all taken care of ahead of time?an invaluable service! I will surely tell everyone I know traveling to Europe about this incredible service. And we have Leatta and Europe Your Way to thank for all of it.
Worst service. I've never experienced such bad service from a travel agency before. My husband and I planned a trip to Europe with my parents for my dad's birthday and we are glad we decided not to continue using this agency's services. Leatta purchased the wrong rail tickets for us to travel from Prague to Germany. We tried to reach her numerous times to change the tickets but she never got back to us. She never returned our emails or phone calls and after a month of not hearing from her we decided to cancel all our travel arrangements with her and requested a refund for the deposit we had made. Since we are based in NY, a friend of mine had to personally go to her office and demand the refund since she never got back to us. I had to change the rail tickets directly with the provider and we only got back 85% of the total price. We ended up making the travel arrangements on our own and it ended up being much cheaper than what she was offering. I?m not the type of person who writes reviews but I decided to do it this time because the service that Leatta provided was so bad that couldn?t let anyone experienced the same. I would not recommend this place to anyone.
The Prague pass was listed in very vague terms by RailEurope and was booked by us in order to get them from Prague to Germany. However, they started in Prague and it had to be used from Germany to Prague, not Prague to Germany. Once this was discovered we started the refund process. European Refunds can be time consuming. We would like to extend to her the refund on the additional 15%. During the month time frame the refund was submitted the customer canceled the reservation and we did not know if they were still going to use the Prague pass, as they did not book any other services with us, so we did not know if they were going to Start in Germany, we have not received a order to continue the cancellation of the pass after the cancellation of the other services.
Awesome customer service!. I booked my cooking trip to Sorrento through ciaolaura and it was much easier than trying to deal with the timezone change. They were AWESOME and let me know everyting I need to know before going on my trip, including extra stuff about Capri and the area. If you don't want to stay at a hostel, you can also rent a nice room. check them out ciaolaura!
Never again!. This travel agency was the worst I have ever experienced, and I take international trips at least once per year!! I have no idea how this place gets such glowing reviews, if it wasn't for my meticulous checking and re-checking of the travel documents I would probably be still trying to find my transportation around Europe. The agent made terrible hotel and city reccomendations (PLEASE don't go ever to Naples), screwed up our itenerary multiple times, including dates and times of travel, as well as mispelling our names and falsifying our ages on the records. The agent even forgot to include rail in our package quote and it ended up being $600 more than we had budgeted after we had already made the "final payment." Plus, they do not have accomodations in many cities we wanted to visit such as Ravello, Postiano, Bellagio in Italy and they discouraged and refused to plan anything to Turkey because it is a so-called "red flag," even though friends of mine went just last month and had a smashing time. Not to mention that customer service is WAY below average, as Leatta never returned phone calls or email in a timely matter or even at all!! It is appalling to me that a place like this can even call itself a travel agency. They are truly unprofessional and extremely inadequate. I would not reccomend this place to anyone.
Before any reservation accepts deposit and full payment, a complete itinerary is emailed over showing what services are included & the passenger?s names as they will appear on the travel documents. This is the time to make any corrections or clarifications. As for rail tickets in the first paragraph of the itinerary it says: ?For the rail tickets between cities: the rates are not out until 60 days before travel.? Judging from your review you put a deposit down before the time frame for booking your train tickets, what is not shown on your itinerary at time of deposit, is not included. Naples: is wonderful, gritty, authentic, & full of Italians who also feel this way, I?m very sorry you did not.It is true we do not have contracts in Ravello & Bellagio, but we do in Postiano. We would never discourage someone from visiting a place ever. In fact, we leave the days open for you to book your own reservations and insert them into the itinerary we do for you.
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