Metairie >Restaurant Cypress
Must Not Need Business.
I have never experienced such RUDE service in a restaurant before. The Wendy's drive-thru makes me feel more welcome. My party of 8 showed up for our 7:30 reservation which we were promptly informed didn't exist. We were asked curtly, "Are you sure you're at the right place?" and then left standing there. No apology - not even an "I'm sorry YOU made a mistake" - no offer to seat us separately, NOTHING. They just left us standing there! We were entertaining a national speaker in town for a conference. So much for Louisiana hospitality!
Thanks goodness for Urbanspoon! We quickly found a terrific restaurant around the corner- Austin's - which turned out to be a great place. If you're looking for a restaurant that appreciates your patronage, DON'T GO TO CYPRESS!!!
Extremely Disappointing Dining Experience!. Having been highly recommended by friends we anticipated a lovely dining experience at Restaurant Cypress and were sorely disappointed. Our salad took over 45 minutes to arrive and the entrees for our group of four took one hour and twenty minutes. Our table was too small for four such that plates were piled on the edge of the table while the temperature of the room was so cold that we had to ask three times to lower the ac. Since others had coats over their shoulders and arms crossed, we knew it was a universal problem. Our waiter ran frenzied back and forth to the kitchen and shouted out the specials such that we had to listen to the list several times during the evening. Apparently there were problems in the kitchen but our waiter offered only defensive responses and no apologies for the delay. While the menu prices were reasonable, the specials were all $10 to $15 above the menu prices, and with the restaurant only opening at 5pm we were not anticipating the menu choices to be already sold out at 7pm. If the service and decor were not sufficiently disappointing, the food clenched the deal as the crab cakes offered more bread stuffing than crab and the lamb was undercooked. Had we not been given a gift certificate to cover part of the meal, we wold have gladly departed early rather than spend all of this time in this most disappointing dining experience.
User review by tq.
This is the best restaurant in the city BAR NONE.
Tough act to follow , but dont listen to me because if this gets out I wont find a seat there.
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