Pit Stop Automotive Repair & Auto Body

Recommends

Colleen H.

Joined 1 month ago

The very best service in NOLA. They've always looked at my car & fixed it on the same day for a fair price. They're freindly and honest. There is free coffee in the waiting room. My car still has out-of-state plates and I've never felt like Im being treated unfairly or taken advantage of. They're just the greatest. Highly Highly Reccommended!

Recommends

Blue Wave

Joined 2 years ago

Great Job!!!. These guys are great they took care of me and delt with the other guys insurance company so i didn't have to. Thanks to the Pit stop crew for all your help. Car looks great!!!

Recommends

Joey Mac

Joined 2 years ago

Pit Stop Body Shop. Went to the body shop for my bumper and I can honestly say that they did a really good job. They matched my color perfectly and had it done within the time frame. They can count on me to be a returning customer.

Doesn't Recommend

Caveman Tiny

Joined 6 years ago

Dishonest STAY AWAY. Worst customer service I have ever experienced. I took off from work to get an estimate for some paint and body work. The auto body manager looked my car over and promised to call with an estimate the next day. I did not get a return call. I called them two more times and they refused to call back. Should you really have to beg to get service done in this economy? My recommendation would be to find a reputable business. Oh, I forgot to mention... check their web page, they do not allow potentially negative reviews to be posted.

Recommends

Djayrichierich

Joined 2 years ago

Great Service and on schedule. looking for a place to change a motor in a Nissan xterra isn't as easy as it seems, but the guys at pit stop automotive were not only on time but the work was impeccable!!! Done on time and also found a almost disastrous issue with the flywheel and clutch. got us the cheapest price and did the work in two days!!! Thanks guys you are the best :)

Doesn't Recommend

pomcgill

Joined 2 years ago

The worst!. I recently had my 1989 Volvo towed to PitStop Automotive for repairs. The gears would not engage/the car would not move. After the technicians ran their ?diagnostics?, I was told I had a sheared rear axle due to the brakes seizing because of excessive rust and corrosion. The seals were intact and not leaking fluids. The brakes had to be totally rebuilt, as did the differential. I was told it would be close to $3000.00 for repairs which included $1200.00 for a salvaged axle (and 700.00 for an AC compressor). I asked twice to be shown this sheared axle, but my requests were ignored. I had a hard time accepting this diagnosis as I had the car thoroughly checked out the week before by the mechanic who has taken care of it for more than 20 years. I was driving it down from Tulsa, OK. and other than the bad compressor the car was deemed ?road-worthy? . Out of curiosity I got on-line and found 10 to 15 suitable axles ranging in price from $165.00-$300.00. That?s when I decided I really needed a second opinion! When I told Kirk at PitStop I was towing the car to another repair shop he told me that there was no one in town that could beat their price. Well, I did not have a sheared axle and my brakes are not corroded. My emergency brake had failed/seized. $228.00! Beat your price Kirk! I have a few questions for PitStop:

1. Any chance I can get a refund on the $79.95 ?mis- diagnosis? charge?

2. Want to buy a salvaged axle? A deal at $300.00! You could try to resell it for $1200.00!

Stay away?far, far away!

Doesn't Recommend

Shaneekwa

Joined 2 years ago

The WORST repair shop in NOLA!!!!. I wish I could give a negative one star!!!! This shop is a RIP OFF!!!!! They lie to you and over charge you for less then garbage repair work!!! Shawn Berger is the lying owner of this dump and will do anything in his steroid riddled mini brain to screw you out of as much money as he can!!! Stay away from this business and the criminal owner!!!!!

Doesn't Recommend

almostacustomer072011

Joined 2 years ago

ALMOST A CUSTOMER. My wife and I have been screwed three times in the last three months regarding our car repair. It has been a combination of auto shops lying, not being able to fix the problem, charging us for things that worked before we brought our car in, and being blamed for why the mechanic

Doesn't Recommend

tenderload

Joined 2 years ago

Bewarethey are the worst. ***BEWARE******BEWARE******BEWARE******BEWARE***

I had the most unfortunate and horrific experience with this company last week after my thermostat light came on in my 2003 Mini Cooper. I usually get all my work with G.R. Automotive LLC (I HIGHLY recommend this company), but I was near this place and I pulled in and dropped off my keys for a diagnostic and estimate. I got a phone call later stating the problem was a faulty thermostat and four different hoses. They also told me several other things that should be replaced. She then stated that the dealership in Baton Rouge (we don't have a Mini Cooper dealership in New Orleans) did not have two of the hoses. I informed her that I have great luck finding parts online and I would try to find them. I found all parts in about 15 minutes online through Sport Mini of Alexandria in Virginia. They were very helpful, inexpensive and shipped the parts overnight. I called her and told her I found the parts and she said that the cost of labor goes from $80 to $100/hour if I bring my own parts. I then asked if the diagnostic fee of $59.95 would be applied to the overall bill and she said no. I found out later through a mutual friend that goes to the same gym (they are all Roid Heads) that she was complaining about me to him (highly unprofessional if not RUDE)! The next day after receiving called my regular mechanic at G.R. Automotive LLC and asked if I got it towed over if he could fix it and he said of course, he has had MANY customers come to him after faulty work done by The Pit Stop. I then called AAA and lined them up to tow the car. I called The Pit Stop and said I was uncomfortable with their price hike and overall done existent customer service. She said she would not release the car without me paying the diagnostic fee. I then asked to speak to a manager and told him the problem. After screaming at me for several minutes he said come tow it. Run away as fast as you can, that's all I can recommend. Thanks for listening, but I think everyone should know the truth about this company. Total cost of labor $185.30 at G.R. Automotive LLC. One last note, after my car reached G.R. my mechanic told me he found one of the strut bolts and a nut was missing on my front tire....This was VERY DISCONCERTING as I have a seven year old daughter. My car did not have any steering issues at all before this.

Doesn't Recommend

The PITS

Joined 2 years ago

THE PITS!!!!!! STAY AWAY!!!!!! BEWARE!!!!!!. I needed my alternator replaced and I was quoted a price two times the typical repair costs but since it was a Thursday & I had a weekend road trip planned for the following day I figured it easier just to let them do the work opposed to having the car towed to another shop. Besides Ruell & Shannon seemed knowledgeable and insisted they only used the best replacement parts in addition to their 12 month/12 mile warranty. HUGE MISTAKE...I picked my car up the following morning, got on the road & only made it a few minutes over the MS state line (I-59 North) before my car died on me again...THE EXACT SAME ISSUE!!! I was stranded on the interstate in the blazing heat for over 3 hours and when my car was finally towed back to their shop, instead of honoring the warranty, they blamed this breakdown on a faulty battery cable for which they would charge an additional $300 (including towing) to repair!!! Yes they are nothing less than con artists...STAY AWAY!!!