Pit Stop Automotive Repair & Auto Body

Doesn't Recommend

lostatoll

Joined 4 years ago

HUGE, HUGE CON ARTISTS. STAY AWAY.. 1 star is too many.

I had the unpleasant misfortune of dealing with these guys just last friday. I had just installed a new fuel pump in my older bmw, and it didn't solve the problem. The fuel pump was obviously straining to push the fuel, as was the one I took out.

I knew the next step would be to use a pressure gauge to check the lines. But I'm from out of town so I didn't have my tools. I'm not a great mechanic, but I do a lot on my own.

So i get there, and agree to the 80$ diagnostic fee, hoping they'll be able to track down either a clog in the fuel line from the rail, or an air leak in the fuel line from the fuel tank.

They come back that I bought a bad fuel pump. I told them, I doubt it, it's brand new, and the same problem, and ask them what they did to come to that conclusion.

The only thing they did in an hour, to "diagnose" the problem, was check the fuel pressure at the rail, and see that it's 0.

IT TOOK THEM AN HOUR, AND THEY CHARGED ME 88$ (with tax) TO UNSCREW AND RE-SCREW A SINGLE SCREW.

I say, "well did you check the voltage?" no, of course they didn't.. he has his dude do it.. comes back 2 minutes later.. voltage is fine. Then they look up stuff on the computer, and give me bad information, saying it only has one fuel pump, when I know for a fact that it has an in tank pump as well. Then they say that they'll have to remove the gas tank to get to the in tank filter, also bull because i'd taken out the in-tank pump and filter earlier that day through the hole in the rear seat.

At this point I suggest them testing the pressure at other points in the line, but they say that they can't do it any more because the first hour is already up. What kind of a mechanic takes an hour to check the fuel pressure at one point. I should have just bought a cheap pressure gauge myself. These guys are either horrible at what they do, or professional con artists.

Also, while in their waiting room, I hear them overcharging people to the tune of thousands of dollars for minimal AC work, and other wild claims.

I should have known just by the fast talking nature of the guy at the desk that they care nothing about helping people with their cars, and only about finding a way to make as much money as they can.

Do yourself a favor and go ANYWHERE ELSE.

Recommends

Repair2011

Joined 2 years ago

Couteous and knowledgeable. My recent experience with the shop was great. I went for an oil change and was on my lunch hour (in a hurry). It looked like it would take longer than I had, so the staff arranged a shuttle for me to return to work and pick me up to get my car at the end of the day. Friendly and courteous staff with many resources. Thanks Pit Stop!

Claire

Recommends

themanrighthere

Joined 2 years ago

ALL I CAN SAY IS WOW!. Man I hate when i need my car fixed, Especially when my dad, who lives in California, has a shop out there. So of course any time my car acts up I call him. Well he found pit stop on Google, and told me to go there, THANK GOD!!! These guys even talked to my dad on the phone and worked out all the details on having my car fixed right. Nothing is more frustrating than having car troubles but the crew at pit stop made this otherwise miserable experience a bearable one. Both of the counter people were very nice and helpful and my car is back to normal. Thanks again to the pit stop, I couldn't have asked for more.

Doesn't Recommend

Moodeesty

Joined 2 years ago

It's the Pits, so Stop considering this place!. They should rename this place Forever Automotive because it takes them forever to complete even the most basic repair. There is NO way that all the positive comments on this place are valid, as I am sure they have been written by the people that run the place and their cronies. Very poor customer service and nothing but utter disappointment and disgust. If you like being lied to and are a glutton for punishment, then this is the place for you. Otherwise, you are better off just pushing your car into the river.

Recommends

Percy Phillips

Joined 2 years ago

Best Car Repair Shop in New Orleans. I went to Pit Stop Automotive and was very impressed. Good customer service! My engine light came on my in my Honda Civic and brought it over to the shop. After they diagnosed it and found out what was wrong, they repaired it in a day for a low price. Good price and good warranties. My car has been running good ever since. I will definitely bring my car to Pit Stop next time it gives me problems.

Recommends

jdIII

Joined 2 years ago

Great automotive repair shop!. I'm new in the area and found myself with a car that would not stay running. As any woman with zero.... knowledge of automobiles would do I called my father who searched the web and came up with this little repair shop. After he called and spoke with the service manager(Jerry) he called me back and informed me of his findings. It was like "Wow!" as soon as I hung up with my father my cell was ringing it was like all of a sudden I had family/friends reaching out. They had my car towed to the shop, dropped me off at work, and contacted me later with exactly what it was going to take to repair my car. They(Jerry) even dealt with my repair shop back home, which I trust with my car and they seemed very impressed with this shops willingness to communicate with what they'd found, and even the cost of the repairs were discussed, which made me feel even more comfortable with the service at Pit Stop Automotive.

My experience with Pit Stop was fantastic!

Thanks, Guys:)

Recommends

ajh129

Joined 2 years ago

** THe Inside Scoop On Pitstop Automotive. ** Inside scoop on Pitstop Automotive**

First off id like to say I am an ex employee of Shawn Berger, owner of pitstop automotive.

Ill make this very short and sweet,

when it comes to owning a buisness Shawn is top notch BAR NONE!!! He is truly customer service minded! The first thing I was told when I started work for him was "I have worked very hard to take care of my customers, and I will do whatever it takes to keep each and everyone of them" and that is no joke. Shawn will bend over backwards for any and all of his customers, employees, and family.

If you are looking for a fair price, excellent service,and want to be part of a true family, look no further!! Youve found it!!

Shawn and all of the staff at the Pitstop Automotive , are truly world class! I would not hesitate to send any part of my family to Pitstop, and I would suggest everybody to do the same, I would be the first to say they are not the cheapest, but competitive, fair and the job is done right the first time! Everytime! Shawn is truly a class act, along with everybody at Pitstop Automotive.

This where Automotive repair/Customer service is taken to the next level!

Doesn't Recommend

Al Rufty

Joined 3 years ago

PIT STOP AUTOMOTIVE REPAIR. My 20 year old, but in excellent shape, Lexus LS400 which we bought new, wouldn't start and was brought to PIT STOP. They kept ti a total of 10 days and charged us $2300. When they released it to my daughter, it ran rough and some hazard lights were on. Eight days later when my daughter was driving it, flames shot out from under the hood and the whole front end of the car burned up. Total loss. So, after my experience with PIT STOP I'm out $2300 and my car was murdered. The owner, Shawn Berger, told me that mice must have caused all this. I feel sure that I was overcharged and that faulty "repairs" were done. Of course any absolute proof of botched repairs burned up with the car.

You might say that my experience with PIT STOP was disastrous.

STAY AWAY!!!!!!

Recommends

Jim McCarthy

Joined 3 years ago

First Class Operation. I brought a bucket of bolts to these guys and I drove away in a fine running automobile.I can't say enough good things about The Pit Shop.The owner gave me updates and when I had questions Andy the counter man had the answers.I always knew what was going on with my car and how they were repairing it.Shawn { The Owner} gave me his cell phone number and told me to call him anytime for anything.They told me drive the car and stay in touch with them.THEY CARE! When I picked up the car the price was just what it was quoted to me.It was just a refreshing experience and to top it off Shawn's secretary is a knock out.

Recommends

JERONIMO

Joined 3 years ago

Pitstop is a class act!!. I own a performance facility in Detroit, I was passing through the Great city of New Orleans, and POW!!! Pothole!! Well being in a town where I know nobody, and nowhere to go, Pitstop rose to the occasion, not only did they get it together in a very timely manner, they gave me a ride to the French Quarter while I waited, for free! When it was finished all I had to do was tell them where I was and they picked me up!! Now that is what I call first class service. Shawn it was my pleasure meeting you and your staff, from one business owner to another, don't change a thing!