Uptown Eye Care

07/16/09

Thank you Uptown Eye Care!

by paulribka at Citysearch

I came in with broken frames and they put my lenses in another pair of frames until my glasses could be repaired! Thank you Up town Eye Care!

05/07/09

great frames and staff

by aw12 at Citysearch

this place has the best frames i've ever seen! great staff that really helps you out. thanks a bunch!

• Pros: great frames and staff
• Cons: none

05/03/09

GREAT AND DIFFERENT FRAMES

by tk22 at Citysearch

I've always been a customer of their competitor, but a colleague suggested I go to uptown eyecare because they have alot of exclusive lines that my normal eye doctor's office don't carry and there was a consultant there he and his wife trust with picking out all their glasses. We were immediately greeted by the lady my colleague recommended us to see. She was very friendly and knowledgeable about glasses. We appreciated her giving us honest opinions about the styles. She was concerned with what the glasses looked like as well as if they worked with my blind prescription. But on the other side of the room the other staff member made us a little uncomfortable because he was very loud and we felt as if he wasn't professional while trying to catch a date with another customer. Nonetheless, I have found a new place to get great glasses that I've never seen anywhere else. I will definitely go back and recommend this place!

• Pros: great assistance and attention
• Cons: one unprofessional staff member

04/24/09

Excellent eyeglass buying experience

by SkeeterB at Citysearch

From the minute I walked through the door, I felt that I was the only person in the place, even though there were other customers present. The staff was so attentive, but not overbearing at all. They answered all the questions I had as a first time eyeglass purchaser and helped me through what could have been a frustrating experience in picking out a new pair of glasses from the huge selection of varied price frames. Even my eye exam was great - the doctor was very patient as I had him click back in forth between possible lenses as a decided which was clearer. I would (and have) recommended this place to all my friends who ask me about my cool new glasses!

• Pros: Honest opinions on frames that looked best on me
• Cons: None

03/04/09

poor customer service

by mjh00008 at Citysearch

After 2 weeks, still waiting for glasses that would "arrive in less than 1 week." Placed multiple calls to inquire, and although the employees answer phone sweetly, they were 100% unhelpful in providing answers. There is absolutely no follow-through to ensure that the customer is satisfied, and the staff is seemingly incapable of calling back as promised.

Frames and accessories are well over-priced and despite their "refined" image, Uptown Eyecare uses an inefficient and inaccurate payment procedure. Staff uses palm calculator and scratch paper to figure in total cost of visit -- I had to correct the employee 3 times to get the correct price of an eye exam and a pair of glasses.

The optometrist is friendly and professional, but his staff needs a shake-up.

• Pros: great optometrist
• Cons: terrible customer service, awful follow-up